Managers have essential functions in every business. They are the key to ensuring that organizations operate efficiently and within the scope of the business objectives. Whether the objectives of the business are for profit, non-profit, or a public service, the function of managers are vital. In order for managers to carryout those functions, a key element of every successful manager is leadership. Leadership is the process of influencing others to accomplish the mission by providing purpose, direction, and motivation. (AR 600-100, 2007) Many people have attempted to separate leadership and management into two separate processes. While it is possible for leadership to exist without the role as a manager, it is not possible for the reverse to exist, that is management without leadership. One is a process, and the other is a function. “Small business owners usually set the leadership tone for their organization. Owners accomplish this by developing a mission or set of values by which they operate their company. This creates a minimum level of acceptance for employee behavior.” (Vitez, 2013) A pastor of a church must provide leadership to his congregation, but at the same time he must be a manager of the business of the organization. To sum up the difference between the two roles, would be to say that the management process involves strategic planning of the daily and future operations of the organization while the leadership process focuses on the execution of those plans.
People are the most essential element in any company. While the product or service of an organization is the vehicle of the company, it is the people that exist in the product chain that are responsible for the company’s long-term existence. Managers have to be capable of managing both the expectations of to employees and consumers, and at the same time providing leadership that instills the vision in employees to focus on ensuring every aspect of the product or services meets the needs of the consumer. “A business does not just achieve success; certain factors would have played very significant function. Therefore, businesses must identify which factors best influence their business success in order to capitalize on such factors especially in this present global competitive environment where businesses are struggling to achieve success at all cost. More often than not, most businesses around the globe relied highly on trust as their determinant success factor.” (Lucky, Olusegun, & Bakar, 2012). It does not matter if the company is in the business of providing cellular phones or automotive repairs, the manner in which the company meets or fails to meet the needs of both its employees and consumers alike will be a determining factor in its success or failure. Employees at the average local cellular phone outlet store