Activity A: Analyze a Task
1. David’s primary purpose in sending a message is to inform the reader that the car company will not honour the customer’s claim. The writer’s priority is to inform the reader that the company would like to honour the claim, but point out that it could not happen because the warranty is expired.
2. David’s secondary purpose in sending a message is to promote goodwill on behalf of the company. He does not want to make the company look bad in the eyes of the customers, so he will make sure to point out that the company is doing all it can to satisfy the customer.
3. The channel that is best suited to communicate this type of message is writing a letter to the customer explaining why the …show more content…
I chose to use the decimal outline format to show how each topic correlates to others and tried to order topics from the most important to the least important. I used a title that was directed to employees and clearly specified what the document was. The major components separate certain subpoints into one group and are meant to ease the reader in looking for a specific topic. The subpoints were grouped together and classified for easy reference.
Activity C: Compose a First Draft
16. Original Sentence
“In preparation for the development of the marketing campaign for the Spring/Summer 2010 line, I would like to provide an overview of the orders for delivery in February 2010 to coincide with “Spring Break” purchases.
“In preparation for the development of the marketing campaign for the Spring/Summer 2010 line, I would like to provide you with an overview of the orders we have placed for delivery in February 2010 to coincide with “Spring Break” purchases.
The sentence is too long which is incorrect and hard to comprehend. There are parts where the sentence is off topic and the writer is just rambling on.
There is a wide variety of styles to choose