Specific: Who are the target population and persons doing the activity? What is the action or activity? Measurable: How much change is expected? Will there be an increase or decrease? Can you measure it? Achievable: Can it be done? Can you accomplish it in the prescribed timeframe? Do you have resources? Relevant: Does the action relate to what you want to accomplish? Is it important and meaningful? Does it relate to broader program or organizational goals?
Time-Bound : What is the timeline for change? When will this be accomplished? Month, day, time or year.) Step – Four: Identify Potential Solutions. Identify all potential solutions to the problem based on root cause(s). Review model or best …show more content…
Communicate your accomplishments to internal and external customers. Take steps to preserve your gains and sustain your accomplishments. Make long term plans for additional improvement. Conduct PDSA cycles when needed.
TOTAL QUALITY MANAGEMENT
TQM: Total quality management is a process which focuses on management of quality with a customer –driven or pro customer approach.
In other words, it is a way of handling, controlling and directing the degree of excellence of a product or service in a wholesome manner.
Total quality management is an integrating faculty, which combines all organizational functions (marketing, finance, design, engineering, production , customer service …) . In this approach an organization is viewed as a process. Both, customer needs and organizational objectives are focused upon. The knowledge and experiences of workers are valued in this system of management.
Important features of TQM :
1. The customer determines quality.
2. Improving quality requires the establishment of effective quality metrics. We must speak with data not just opinions.
3. People working within systems create quality.
4. Quality is a moving target. It requires a commitment toward sustained continuous …show more content…
Teamwork, increasing customer satisfaction, and lowering costsare taken care of. Organizations implement TQM by encouraging managers and employees to collaborate across functions and departments, as well as with customers and suppliers, to identify areas for improvement, no matter how small. Teams of workers are trained and empowered to make decisions that help their organization achieve high standards of quality. Organizations shift responsibility for quality control from specialized departments to all employees.
An effective TQM program has numerous benefits. Financial benefits include lower costs, higher returns on sales and investment, and the ability to charge higher rather than competitive prices. Other benefits include improved access to global markets, higher customer retention levels, less time required to develop new innovations, and a reputation as a quality firm. Only a small number of companies use TQM because implementing an effective program involves much time, effort, money, and patience. However, firms with the necessary resources may gain major competitive advantages in their industries by implementing