The chain ranked first on atmosphere and fast checkouts, and second on cleanliness, courteous staff, merchandise selection and accurate pricing. The chain ranked first on atmosphere and fast checkouts, and second on cleanliness, courteous staff, merchandise selection and accurate pricing.
Additionally, they offer the most consumer-friendly monthly newsletter that shares recipes, product origin stories and other non-traditional insights that further promote the treasure-hunt experience. They are passionate about introducing something new that in turn challenges potentially new and existing vendors to remain active in their innovation efforts. TJ’s has mastered their business model, but they are never satisfied. In fact, they are always looking for new ways to push new ideas as they feel a deep sense of responsibility to satisfy their consumers. Their generous purpose is to listen and to carefully respond to the needs of those they serve. In fact, they encourage consumer feedback and ask that consumers complete a simple response card that is available at the front counter of every store. Trader Joe’s is diligent about maintaining the standards of their cultural promise.
They will partner with their vendors and create opportunities beyond the obvious. For example, all Trader Joe’s customers know about “two-buck chuck” (the $2.00/per 750ml bottle of Charles Shaw branded wine) that has been used to introduce a good quality low cost entry price point has attracted new consumers to the category.
Beyond wine, Trader Joe’s customers will find shelf-stable, refrigerated and produce selections, while limited, is expansive in cultural variety and selections. This is apparent in the melting pot of consumers that shop at Trader Joe’s. But these product selections are not merely attempts to attract a growing multicultural population. These are intentional forward-thinking strategic decisions to create an authentic and meaningful relationship with the fastest growing consumer groups in America (i.e., Asians, Indians, Hispanics, etc.) and it is apparent that…