Essay on UJAFFA 1

Submitted By ujaffa
Words: 735
Pages: 3

Unisa Jaffa
7759 Heritage Farm Dr, Montgomery Village, Maryland 20886
Phone: 301-204-6268 Email:


Kaplan University, ON-line, February 2015
Bachelor of Science , Tax Accounting

Tools & Technology

I am a very friendly person fun to work with, loyal and always go above and beyond customer's expectations, and I am a dedicated individual who has an ambition to succeed in a fast pace, and in any given environment.I have extensive experience in the customer service industry, I love to reach team goal and am always up to the challenge whatever the situation may be. I am a people’s person and I get along well with others, while also working efficiently on my own. I am seeking an entry level position as a Tax Accountant, where I can develop and excel while giving my best to an employer.



Reading Comprehension





Management of Material Resources

Management of Personnel Resources

Time Management

Judgment and Decision Making

Active Learning

Management of Financial Resources

Operations Analysis

Equipment Selection

Equipment Maintenance


Operation Monitoring

Quality Control Analysis


Active Listening

Service Orientation





Social Perceptiveness

Systems Analysis

Critical Thinking

Systems Evaluation

Learning Strategies

Complex Problem Solving



Technology Design

Work Experience Customer Service Technician, FedEx Office, Washington, Dc, June 2009 -
August 2014
● Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.

Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.

Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.

Must follow instructions of supervisors. Authority is limited as directed by supervisors.

Sets up and produces single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities. Customer Service Representation, Lowe, New Carrollton, MD, December 2010 April 2011
● * Help company realized fourth quarter profit that leads to bonus for our department. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service. ●

*Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. Which also help the company reduced its’ annual shrinkage

Houseman, Embassy suite Hotel, Washington DC, May 2009 - November 2010
● Clean, set up, and wax all floor surface areas. Clean and/or shampoo carpet and upholstery. Set up, operate, and breakdown all cleaning equipment. Clean and/or polish brass, mirrors, glass, light fixtures, and

chandeliers. Clean all walls and ceilings and report repairs needed.
Clean and empty linen and trash containers. Receive inventory and deliver all housekeeping supplies. Receive and distribute incoming linen, load dirty linen onto linen truck, keep track of new and used linen.
Report repairs needed. Perform and/or assist with other cleaning and delivery duties and