AC. 1.1 The benefits of effective working relationship in developing and maintaining the team
Establishing and maintaining good work relationships critical to business success. It is important that good relationships exist between the team members and between the team and the manager. Good working relationship can benefits of more effective team work and improved morale by
Good communication between team and manager-this ensure that information is passed in to all members. Effective communication increases team’s effectiveness and satisfaction as they are given the appropriate guidelines, directions. Team members understands each other better, are more willing to share their ideas give support to each other. Also problems are solved more easily as people feel happier and more comfortable when talking about their feelings. Feedback from a manager and from team members is also important as it increases motivation and gives the team support.
Common goals- by setting clear company mission team members understands what they need to achieve. Employees must know what to do, how to do it or where to turn for help. Manager should offer training and give feedback on effectiveness of the team’s work.
Clear roles. As the team works together to reach their goals they also should know what role they are doing and what are their responsibilities. Each member of staff understands person’s job, difficulties. By giving roles members of a team feel more involved in the team, responsible and valued as they relay on each others job. Also employees respects each other, and others job and the role everyone plays in the team.
Power to make decision. Empowering team members to make decision on their own. By allowing people to make a decision, to handle own part of project they will usually work better, will respect each other. Giving freedom in decision making manager shows that he trust and respect employees.
Mutual trust. Members of team trust each other to do their job, will do it correctly without letting other members down.
Respect differences. Team respect each other differences. Team members accept different opinions, skills, knowledge.
Poor working relationship brings lower productivity, poor customer service which reduces profits dishonesty and poor morale destructive conflicts stress dishonesty and poor morale higher turnover and absenteeism.
AC 1.2 Describe behaviours which could develop and maintain trust at work
Trust is the most important element in building and maintaining good working relationship. It is a foundation to effective communication, employee motivation and contribution.
Be accountable for your actions.
Being accountable means the leader don’t hesitate to own his mistakes. Leader apologizes and gives solution as soon as it is possible. He is in charge of his thoughts, opinions and actions. Non-accountability can bring frustration to the team as it shows leader’s ignorance or lack of certain knowledge. Act consistently with your words.
In other words say what you mean and mean what you say. People will always pick up when leader favours values with his words but shows opposite through his actions. Leader should always act consistently to his words, keeping his promises. Consistency builds trust as team members know they can relay on their leader. On the other hand inconsistency undermine leader’s trustworthiness, gives bad example and bad habits that team can take over.
Leader should take time to listen and understand other opinions to demonstrate respect and acknowledge different opinions. Listening and understanding doesn’t mean that leader have to agree with others opinion but it is important that he shows interest and is open for others ideas. Listening and understanding should go along with treating all ideas as equal and value them. Even if the leader does not choose to follow them it still encourages employees to be open and honest for new