P2- Discuss theories of communication
M1- Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication.
In this assignment I will be explaining the role of effective communication and interpersonal interaction. I will also be talking about the different types of theories of communications. I will be giving examples of my work placement and other experiences I have previously had to support these theories. Lastly I will be assessing the role of effective communication and interpersonal interaction.
Communication is the process of sharing thoughts, ideas, and emotions with others, and having those thoughts, ideas, and emotions understood.
The following is some of the types of communication people may use; • Verbal/Nonverbal • Written • Paintings, photographs, sculptures, architecture and other household objects and communicate messages and emotions to people. • Use of signs and symbols • Variation between cultures
Effective communication is when people communicate well, which means creating a positive environment and a good understanding of each other. Communicating effectively helps people build trust and respect for one another. Some of the ways in which people communicate effectively is when they listen carefully, pay attention and by having a positive attitudes to each other. Individuals need to be able to communicate effectively in health care sectors in order to learn the needs o f their clients.
In my work placement, for example, staff meetings are held in the therapy room where it’s a quiet atmosphere away from all the noise. It also has a computer, projector and an interactive white board. Staffs usually use this equipment for a presentation or a demonstration. The atmosphere and the use of equipment helps carrying out an effective communication. The deputy head will give hand-outs to each staff that’s involved in the meeting which gives an overview of the order the staff will speak and a note of what they will be talking about. The deputy head will start off by making an introductory talk then the staff will take in turns to present their ideas. Towards the end of the meeting the deputy head will ask if there are any questions and if there is discussions will be made.
Then the deputy head will start to conclude the meeting and may give a task to particular staffs then the meeting will be finished.
When people communicate ineffectively it creates a negative environment and leads to misunderstanding. For example, if a person had an interview at a work place and the person’s interviewer spoke really quickly and didn’t give a chance for the other person to ask questions. A conversation like this can lead to being uncomfortable and it would be difficult to understand each other without a clear conversation.
Formal communication involves presenting information in a structured and a suitable manner. Formal communication is usually used in work places, a serious enterprise etc. Informal Communication is the opposite of formal communication. It’s usually used in face to face conversations with a friend, relative, or a personally known person. Informal communication is also used in e-mail, texts, and telephone conversations etc. For example, an individual from public saying; “When I look at the situation in emergency wards, with many staff leaving, it's hard not to worry about how many doctors will be available to treat patients in the future”.
Whereas in a formal manner it would be;” If we consider the situation in emergency wards, with increasingly low staff retention rates, there are concerns about the capacity of hospitals to maintain adequate doctor to patient ratios.”
A formal and