Learning outcome 1 Understand why communication is important in adult social care settings
1.1 Identify different reasons why people communicate People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
1.2 Explain how effective communication affects all aspects of working in adult social care settings
One aspect would be with the client where, with effective communication, you could establish what the client’s needs are and agree the best way of meeting those needs. One is also able to empathize with the client’s thoughts and feelings and challenging situations can be interpreted. Another side is with the relatives and friends of a client where support could be provided. A different aspect is with colleagues where new information affecting the client can be passed on such as medication, injuries; also information about rota changes or training to be undergone. In addition, effective communication is required when there is a need to discuss with other health professionals about a client or researching information on an illness. Without effective communication provision of a high standard of holistic care and support as well as performing safe clinical practice would not be able to happen.
1.3 Explain why it is important to observe an individual's reactions when communicating with them
When communicating with an individual their reactions may indicate different emotions or feelings so it is important to observe them. Communication is a two-way process called an interaction, and it is important that we observe an individual’s reaction while communicating, so that any problems can be identiﬁed and dealt with. In order to be eﬀective in providing care and support, we must learn to be a good communicator and understand communication is about much more than just talking to people. People communicate through facial expressions, body language, dress, gestures etc.
Learning outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual
2.1 Explain why it is important to find out an individual's communication and language needs, wishes and preferences It is important to find out an individual’s communication and language needs, wishes and preferences to understand their needs, wishes and preferences correctly so as not to cause them any distress or frustration and to understand the way that is best for them to communicate. What could work well with one person may not work well with another person and no one should feel excluded because their needs are different.
2.2 Describe a range of communication methods
Verbal communication is to be able to see the person you are communicating with face to face can help you gauge their response by reading their body language and actively participating in dialogue.
Written communication is the most appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person.
The special methods can include British sign language (BSL) for the deaf. It can also include Makaton which is a developing language that uses speech, signs and symbols to help people with learning difficulties.
Your gestures, eye contact and movement, and the way you stand and sit all convey a message to the person you are communicating with. Use gestures appropriately, or leave your hands at your sides.
Learning outcome 3 Understand how to reduce barriers to communication
3.1 Identify barriers to communication
Barriers to communication can occur because of speech