Understand why communication is important in the work setting.
1.1 Identify different reasons why people communicate.
People communicate with each other because
They have something to say/ tell you.
To share ideas and information.
1.2 Explain how effective communication affects aspects of own work.
It’s very important to make sure that you communicate effectively with a service user as we need to build a strong working relationship and trust. This is done by communicating with the service user and listening to their choices, wishes, needs and preference while given the support, as every client is an individual. Good communication enables individuals needs to be met and for care and support workers to feel they are actually making a difference.
1.3 Explain why it is important to observe an individual’s reaction when communicating with them.
By observing a service user you can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated and lots more. From this you can tell is everything is ok and with the individual that is in your care or if there is a problem. As we build a working relationship with these clients we will be able to notice if there is a problem that needs sorting out. Once we know what an individual’s normal behaviour is, we can use body language, which can be a very important way for people to communicate when they cannot express themselves.
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
It is essential that you find the best way to communicate so that you can understand the wishes and preferences of an individual as well as identifying if there is a problem. By using good communication skills, we can support the individual to make choices about how you provide their care and support every time you with them. This will make them feel valued and respected and in control of what happens to them. We can always look in the care plan which should contain useful information about how to communicate with the service user most effectively.
2.2 Describe a range of communicate methods.
Vocabulary, words and different languages
Tone of voice
Pitch for example high or low
Signs, symbols or pictures
Body language and emotions
3.1 Identify barriers to communication.
Sensory impairment- deafness, blindness or both.
Culture- speaking different languages or poor English.
Religion- men not permitted to support females with personal care.
Health issues- mental ill health like Dementia.
Background noise- radio, television, other people, machines.
Emotions- difficulty in being able to listen to others.
Stress- failing to recognise what is happening.
Strong accents- from a different part of England that you find difficult to understand.
Specialist communication techniques- sign language.
Prejudice- allowing your beliefs to pre judge a situation.
3.2 Describe ways to reduce barriers to communication.
Physical disabilities- when dealing with a service user who has physical disabilities it is very important to remember that everyone is different, and not to make judgements on their capabilities.
Cultural Differences- when supporting an individual it is important to familiarise yourself with the culture of those you are caring for so you are able to treat them with respect.
Environment- when giving support to the client make sure that they are using their aids to help them communicate such as hearing aids and or glasses. When in their own home, make sure that the client can hear you so if the television is too loud ask to turn it down, if they have pets which are getting in the way put remove them from the room if that’s ok. Check