1) Understand why effective communication is important in the work setting.
1.1) Identify the different reasons people communicate?
Children, young people, parent and members of staff in the setting communicate to:
Building relationships- If a new child or young person joins our setting, the first good thing to do is to use some form of communication. Whether it is a ‘hello’, a wave or a smile is the beginning to build a relationship with the child or young person.
Maintaining a relationship- We are maintaining relationships everyday at work. By saying ‘hello’ or ‘goodbye’ to someone you know, we are maintaining a relationship. Maintaining of a relationships accounts for much of our language and communication use.
Gaining and sharing information- We need to gain and share information in our work setting, not only with children, young people and their families. The information that we gain and share helps us in the way that we work.
Gaining reassurance and acknowledgement- With children or young people, we praise them by giving them physical reassurance or acknowledgement, by providing eye contact or talking about the interest in what they are doing.
Expressing needs and feelings- We need to express our needs and feelings and be there to allow children and young people to do the same. Children and young people who do not have opportunities to do this can become very frustrated and isolated.
Sharing ideas and thoughts.
These points are shown in my witness testimony of demonstrating communication skills.
1.2) Explain how communication affects relationship in the work setting?
In order for us to work effectively with children, young people and their families and so that we can plan for and meet their needs. Practitioners that have good communication skills are likely to have strong relationships with children, young people and parents. This is because relationships are influenced by the body language, facial expressions and ways in which other listen and talk to you.
The following points are ways in which professional relationship and communication are pivotal in the early years sector: Sharing and gaining information-This might be routine information about how a child is feeling, what play interest they have or information to do with their long time health and welfare. Such as a referral to a speech and language therapist. Setting in- Children find it hard to setting in unless they feel comfortable with the staff looking after them. This means that we have to finds ways of communicating and building a relationship with them quickly. Parents also find it hard too, unless they total confidence and trust us. Supporting children’s play and learning- Children settle into play and learn more effectively when they are relaxed. This is linked to the quality of relationship that adults have with them. The children benefit more from by clearing activities. If an adult can communicate effectively and so help them to build vocabulary, develop concepts and express ideas. Transitions- Times when children move between different settings, for example nursery to school or preschool. These transitions are made easier when the adults involved have a good relationship with each other and share information effectively.
This is also shown in my witness testimony of demonstrating communication skills.
2) Be able to meet the communication and language needs, wishes and preferences of individuals.
2.1) Demonstrate how to establish the communication and language needs, wishes and preferences of individuals?
Communication is a two way process. Effective communication requires everyone to be involved to be able to express feelings, own thoughts and to understand the communication of other. As Practitioners, it is our job to ensure that we find a way of making it happen.
When working with parents and staff, it is important to establish…