Unit 14 B Tech Level 1 Sport And Acti Essay

Submitted By Blayney8
Words: 414
Pages: 2

Qualification Title

Btec Sport Level 1

Unit Number and title Unit 14: Working in Sport and Active Leisure

Hand-out date

9/10/14

Interim feedback date 25/1/14

Final hand-in date

16/12/14

Assessor Name

Todd Blayney

IV Name

Matty Elder

Assignment Title

Working in Sport and Active Leisure

Learning
Outcome(s)

The aim of this unit is to help the learner develop the work related skills required in the sport and active leisure industry, which will help them to progress into a job in this industry. Learners will gain experience of customer service skills, working as a member of a team, and the work requirements in the sport and active leisure industry.

Scenario

You have recently started work in a local leisure centre, your duties include working on the reception of the gym selling memberships, giving new customers tours and answering any general queries customers may have.

Task 1

You must know about customer service in sport and active leisure.
You need to describe good customer service and demonstrate communication skills when dealing with customers, this will be done on a word document.

Assessment
Criteria Available

1.1 - You must describe good customer service

1.2 Demonstrate communication skills when dealing with customers

Evidence needed

Word Document

Top tips for assessment Useful links

www.activeknowsley.com www.skillsyouneed.com/general/customer-service-tips Task 2

Be able to work as a team member to set up and take down equipment for a sport or active leisure activity.

Assessment Criteria
Available

2.1 - Work as a team member to set up the equipment for a sport or leisure activity.
2.2 - Work as a team member to take down the equipment from a sport or active leisure activity.

Evidence…