Essay about Unit 201 Workbook 27 Feb13

Submitted By dellaknight
Words: 916
Pages: 4

Level 2 Diploma in Health and Social Care (Adults)

4222 Unit 201
Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings
Tech Cert for Apprenticeships Unit 201
Credits: 3/2
GLH: 23/17

On successful completion of this workbook you will cover the unit
Assessment Criteria: 1.1, 1.2, 1.3, 3.1, 3.2, 3.4, 4.1, 4.3, 4.4.

Please read the questions carefully and complete answers fully

Learner Name…Della Knight…………………………………………

Registration Number…………………………………….......................................

Assessor Name…Else Phadke…………………………

Please state where you have referenced your evidence from (if applicable)

Outcome 1: Understand why communication is important in the work setting.

TC 1.1
Identify the different reasons people communicate.

To express their needs and feelings, to reassure, to give encouragement, ask

questions, share and discuss ideas, share information and opinions, build

relationships and make friends.

TC 1.2
Explain how effective communication affects all aspects of own work.

Residents communicate to express their needs and preferences and to

make sure they are met, I as a Team Leader, discuss the options and choices

that are available to them to allow the resident an informed choice regards

to their care.

Outcome 1: Understand why communication is important in the work setting.

TC 1.3
In the table below identify an individual’s possible reactions when communicating, why observing them is important and what the reactions could mean.
Reactions to communication
What the reaction could mean
Why it is important to observe reactions


Resident willing to chat.

To make sure the resident is settled and content.

Non - verbal

Resident might want some quiet time or is upset.

Observe to see if there is a change in mood.

Body language

If sat hunched, with head down – could be anxious or unhappy.

Find out why the resident is anxious, talk to them.


If hands and arms are moving vigorously, the resident may be stressed.

Need to find out what is causing the stress to avoid it happening again.

Facial expressions

Smiling - happy

Facial expressions can tell us a lot about how the resident is feeling.

Tone of voice

Quiet – wants to be left alone.

Observe – don’t let the resident feel isolated.
Outcome 3: Reduce barriers to communication

3.1 3.2
TC 3.1 3.2
Complete the table below, identify some barriers to communication that you may have come across with children and adults. Explain how these could be overcome.
Communication Barrier
How to Overcome

Sensory impairment

Reassure the resident of your presence, touch their hand or arm for reassurance, talk clearly and explain in more detail of what is going on around them.

Health issues

Whilst talking to the resident – use shorter sentences, speak clearly. Give the resident a choice, e.g. “Would you like tea or coffee?” not “Would you like a drink?”


Always praise and encourage the resident – this will increase their confidence and the way they feel about themselves.


e.g. a new activity
Explain clearly what is happening and assist the resident with a lot of encouragement.

Background noise

Talk to the resident, offer to move them to a quieter area, e.g. if the T.V is too loud.


You have to keep your beliefs to yourself and not pre-judge a situation or a resident for their beliefs.
Outcome 3: Reduce barriers to communication

TC 3.4
Look at the services below and write a short overview of what the service offers.
Translation Services
Interpreting Services
Speech and Language Services
Advocacy Services

Translation Services: Is a register of experienced translators of several different