1. Process Flow
PRE TRIAGE FLOW CHART
TRIAGE FLOW CHART [pic]
| |Pre-Triage |Triage |
| |NP |MD |SP/MD |SP/NP |NP |MD |SP/MD |
|8am-9am |18.2 |12.2 |2 |6.1 |19.4 |3.1 |197.1 |
|9am-10am |17.6 |11.8 |2.5 |4.7 |19.4 |3.1 |152.5 |
|10am-11am |16.8 …show more content…
3. Conclusions Ms. Angell’s task was to improve the delivery of medical care in the clinic by better coordination of services and the implementation of new programs. Specific problems that she had to address included: Patients’ dissatisfaction with the long wait times; the wait times did not depend on the nature of the visit; patients’ view of the clinic as cold, inefficient and impersonal and; duplication of efforts of nurses and MDs.
Wait times and triage.