P8.1- My personal opinion is that It is important for when parents come to me with any enquiries I must ensure to give the parents eye contact and listen to what the enquiry is, it is important that I provide enough relevant information and advice the parents. I think that sometimes as a student you might not have certain knowledge to deal with the enquiry you politely explain to the parents and then advise them on who is more suitable to be able to help more and share more knowledge on the enquiry.
It is also important that I ask the parent if they need to be taken to the staff member who is more suitable for them and if they do wish to you either direct them to where the staff member is or if the staff member is in a different part of the setting I will then take the parent to them.
However I find that if I am unable to leave the room where I work in for example if there isn’t enough practitioners in the area I work in then it is important that I check if any other staff are available to take the parent to the staff member and politely ask them to direct them there, however I also think that if there are no free staff available it is important for me to explain to the parent that it would be best to either ring up the nursery or wait until one of the staff members are free to be able to take them.
I think that it is important that I take the parent seriously when the parent is explaining the enquiry to me and it is important