Part of what makes the DIAD such a powerful tool is the system - ODS (On-Demand Services) - that enables communication with the driver. Every UPS driver automatically logs into the ODS system first thing in the morning. This allows dispatchers and center management to access the driver via his/her DIAD throughout the day by sending generalized text messages. Virtually all drivers start their day with a list of predefined customer pickup locations for that day. Thanks to ODS, the addition of a one-time pickup can be added to a driver's work list on-the-fly, enabling UPS to take best advantage of the geographic location of its entire fleet for servicing pickup requests. By using the DIAD, UPS eliminates the use of 59 million sheets of paper per year. The DIAD IV is the most comprehensive tracking device in the delivery industry, combining data collection and transmission technologies, digital signature capture, extensive expandable memory and rugged construction to withstand extreme temperatures and hard falls." Other Features Operating System Processor Weight Size Display Battery Keypad Audio Windows CE .NET Intel XScale, 400 MHz 2.6 lb. 10" x 6.4" x 1.9" 2.8" x 2.1" color 3.2AH, 7.2v, Li-on 45 large, raised keys Speaker, microphone
The UPS technology infrastructure enables UPS to offer its customers many services, such as package tracking, freight planning, and freight truck packing optimization, in addition to the basic shipment of packages. Case Study Questions 1.