Used Servant Leadership Model

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Partnered with Deloitte in leading Process Improvement and Utilization Management projects at Carle Hospital.
Supervised five fulltime employees and managed their day-to-day operation for three years.
Used Servant Leadership model to develop and mobilize the volunteers in giving back to the community for 10 years.
Managed up by communicating clearly with the c-level executives, directors, and managers to gain supports for the process improvement initiatives resulting in $10,000,000 savings.
Directed multiple projects concurrently during $10,000,000 savings campaign; tracked and organized the process; performed projections and forecasts; proactively monitored risks to meet the goals.
Achieved excellent customer services skills by single-handedly