L.O.1= Understand customer services policies within business and service contexts.
The importance of Customer Service in the Hospitality industry
Excellent customer service is vitally important in the hospitality industry. It’s the first point of contact, between the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.
Hotels and restaurants and everything in between in this type of industry, is a hospitality service provider that has a job to sustain customer happiness and satisfaction. That includes any type of business where customers are paying attention to the type of service they receive, is within the hospitality industry a great example of first class customer service in this industry is we were visit in last few weeks based Village Hotel & Spa.
Characteristics of Good Customer Service in village Hotel
Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
Politeness: Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir', and 'thank you very much' are a part of good customer service.
Professionalism: All customers should be treated professionally. Using this characteristic of good customer service shows the customer that you really care about them.
Personalization: Using the customer's name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.
Types of Customer Service in village hotel
There are different types of customer service that are provided by the village hotel. The type of service that customers encounter will depend on the product or service that a hotel provides, what the customers' needs