Virtual Workplace Essay

Submitted By arosique
Words: 1182
Pages: 5
Open Document
Virtual Workplace: Out of the Office Reply and Listening Skills

The videos portray two different situations where conflict and negotiation were involved. In the video, Out of Office Reply, Angela has become a virtual employee, and things are not getting done, Ralph, her supervisor, scheduled sometime to engage in a conversation to get some answer as to why she was missing datelines and what could he do to assist. The second video, Listening Skills, Yeah, Whatever, portrayed Pilar, the manager, and Miguel the creative associate, during a set of meetings to discuss the current status of a specific project. The Listening Skills video was a perfect display of ineffective communication, while Pilar was trying to carry on a conversation in regards to issues that were brought to her attention by the client, Miguel, who is very talented creative artist, did not seemed to be engaged in the conversation. Miguel’s body language, lack of attention to the issues brought up to him and constant interruptions were a display of arrogance, unwillingness to listen to positive criticism and a disregard to his manager’s input. He was too involved in his own world, fully believing that his amazing creativity and his delivery of the project were sufficient to keep a client happy; while Pilar praised his talent but was not successful in keeping Miguel’s attention on the matter at hand, budget concerns from the client. Miguel’s unwillingness to compromise and find a solution to the challenge caused Pilar to remove him from the project. On the other hand, the Out of the Office Reply video portrayed the meeting as addressing a potential issue; Angela’s feeling of abandonment. Because she was away from the office, it brought bigger issues that in her mind had to do with Ralph. Ralph approached the situation delicately and offered solutions; the two were engaged in effective communication, even though the conflict brewing between the two had not completely surfaced. Angela was engaged in the conversation, listened to Ralph trying to get his message across by offering future meetings to discuss what he perceived to be bigger issues. The conflict displayed between Pilar and Miguel was a substantive conflict; they disagreed based on work issues; her concern was that clients were expressing concern with the total disregard presented by Miguel to their budget. The disagreement had nothing to do with his personality, or her approach; it was strictly work related. On the opposite side of the spectrum, while Ralph was concerned about the missed assignments, Angela’s conflict was emotional. She felt that she did not have the same relationship with Ralph than the rest of the associates because she was based out of her own home, her discontent escalated to a situation that caused her to make drastic emotional decisions, like resigning from her job. Ralph’s approach to solving the conflict provided a win-win situation for both. While Angele had it in her mind to resign because she did not feel appreciated as an employee and her perception was that regardless of her efforts, her virtual position had left her at a disadvantage.
Pilar managed the conflict differently; as she was unable to get a commitment from Miguel at their first meeting, she resorted to taking him off the account in order to get his attention. During the second meeting, Miguel was more engaged; he came to realize that there was more involved in the project at hand than creativity and was willing to listen to her alternatives. She presented her plan and while originally this was not Miguel’s intention, to provide a weekly report of expenses, he agreed in order to regain her confidence and his access to the client’s campaign. Pilar’s conflict management approach was a win-lose conflict; she will get the weekly report and monitor the expenses. Throughout the interactions on both scenarios, Pilar and Ralph, the negotiation types were differently. Ralph made an integrative
Show More

Related Documents: Virtual Workplace Essay

What Is The Importance Of Organising Workplace Information

7 Ahreum Ra Central Institute of Technology 27.06 2013 Report 7 Ahreum Ra Content 1.0 Introduction 1 2.0 The importance of organising workplace information 1 3.0 Eat Central Virtual Enterprise 1 4.0 Information systems used as Eat Central 2 5.0 Information collected and stored at Eat Central Virtual Enterprise 2 6.0 Assessing information 3 7.0 Future information needs 3 8.0 Conclusion 4 9.0 Recommendations 4 10.0References 4 11.0 Appendix 4 1.0 Introduction…

Words 756 - Pages 4

Essay on Piper Research Brief

Research Brief: Virtual Team Meetings Chantel Piper University of St. Thomas Abstract Emails, text messages, chats, and phone calls are the many ways to communicate effectively in today’s business world. Virtual meetings are necessary when it comes to collaboration amongst disbursed teams. All too often, information is not distributed properly for reasons that can prove detrimental to Virtual teams. Virtual meetings can either be a huge success when conducted properly or a miserable failure…

Words 1472 - Pages 6

Is The Digital Divide An Ethical Issue

autonomy because it denies those disabled workers who could work either remotely or in a conventional workplace setting the choice of determining where they will work. Second, the practice of remote work can be used to “hide” disabled workers, keeping them out of sight and away from the physical workplace Third, remote work provides employers with a convenient excuse not to make the physical workplace compatible with current laws affecting disabled employees, such as the ADA (Americans with Disabilities…

Words 928 - Pages 4

Nt1310 Unit 8 Assignment 1

To date, no work has been completed outside the reach of the company’s local area network. Now, the new virtual private network will complement the LAN secure access to corporate data, thereby allowing employees to work from wherever they may be on any computer they may have as if they were directly connected to the LAN. This network is from NordVPN, and it…

Words 990 - Pages 4

HRM Consultancy Report - BancRoyale Amsterdam Essay examples

HRM Consultancy Report - BancRoyale Amsterdam Section 1: Organisational change scenario analysis Section 2: Analysis of organizational solutions Section 3: Conclusion SECTION 1- Organisational Change Analysis In a survey undertaken by PWC of customers and outsourcing service providers cut across different advanced countries, over 80% customers noted that outsourcing activities delivered targeted gains provided for in the original business case. By implication therefore, it can be said that…

Words 5563 - Pages 23

Technology in the workplace Essay

Running Head: Technology in the WorkPlace Technology in the Workplace Pamela Light BSHS/375 March 22, 2015 Norma Swales Running Head: Technology in the Workplace There has to be an understanding of every job task to include all parts to be able to complete its responsibilities each day. Over the last five years; there has been a vast increase in technology within the workplace. These forms of technology such as fax, internet, emails, etc. have allowed professionals to work in a more effective…

Words 533 - Pages 3

Argumentive Essay

Mollie Norton Mrs. Moody English 102-44 26 April 2012 Virtual Reality Most girls have had at least one boyfriend that would rather play his video games than answer her phone calls. Lucky for those boys, researchers are finding several advantages to the virtual world. The idea is becoming more attractive to more universities and to the workplace. Although this is becoming more accepted and widespread, there are also cons to living in a virtual world. Games like these affect the mind in more ways than…

Words 1034 - Pages 5

OL 600 7 3 Short Paper Talent Needs

and employee satisfaction but only a few actually succeed. There are many areas that impact retention and satisfaction, a few of the key areas are: work/life balance, feeling valued, career opportunities, stimulating and meaningful work and virtual workplaces. The company that is able to address these needs is likely to see a positive impact on their overall business performance. Surprisingly, work/life balance is one of the more difficult talent needs to meet. In the past, when people were successful…

Words 1693 - Pages 7

Essay about Chapter 1 ....Introduction to Organizational Behavior

Each one of us has an inherent need to understand and predict the world in which we live. Since much of our time is spent working in or around organizations, OB theories are particularly helpful in satisfying this innate drive to make sense of the workplace. OB theories also give you the opportunity to question and rebuild your personal mental models that have…

Words 8032 - Pages 33

Yoshino's Authenticity: Does Society Alter Identity?

Authenticity is important because conforming to the mainstream make people lose who they originally are because they are alter their unique identities and personalities to be accepted by others. We are diverse and have our unique characteristics. It is unfair that we have to alter their identity because of social pressure that society doesn’t accept our lifestyle, behavior and ethnicity. We all have situation that doing many things in life we might not feel comfortable as much but that can be attributed…

Words 370 - Pages 2