What you have to do
Students need to complete three (3) tasks:
Task A: Complete ten (10) short answer questions based on the learning materials.
Task B: Case study. Complete eleven (11) short answer questions.
Task C: Complete six (6) short answer questions based on the learning material.
Students need to answer the following questions:
1. Why is it important for a worker in the Community Services Industry to follow their job description?
2. Define the term policy.
3. Define the term procedure.
4. Why do Community Services Industry workers need to work within agency policy and procedures? Provide three (3) reasons.
5. Give five …show more content…
6. Define these terms:
Position: Family Support Worker
Location: Springvale Community Services (SCS)
Classification: Community Services Worker Grade 3
Social and Community Services Employees (State) Award
Hours of Duty: Full time position – 38 hrs/week
To support community, families and individuals as an advocate, point of referral and/or resource.
Compliance with Springvale Community Service’s Code of Conduct, Goals and Objectives, Mission Statement and Policies and Procedures
Compliance with all relevant Legislation, Regulations and Awards
Compliance with relevant government funding requirements
Compliance with individual scope of practice
Maintain privacy and confidentiality of information within SCS
Promote a positive image of SCS
Maintain a commitment to SCS’s Corporate Plan
Liaise with community service providers to plan and engage direct service provision
Maintain effective communication and interpersonal skills
Efficient and effective utilisation of resources as allocated under the level of responsibility for the position
Provide direct services to families and individuals that encompass, in consultation with the client(s), identification of issues/needs and implementation of a mutually agreed plan of referral and/or resource acquisition.
Provide referral of clients to appropriate / specialist services as required