Ai) Identify four different reasons why people communicate.
. Create and maintain relationships
. To teach and to learn
. To share opinions
. Feelings and emotions
Aii) Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other Practitioners.
Effective communication is essential in building a meaningful relationship between the resident and the carer as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. As a carer i would discuss …show more content…
Task B Case Study
You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication. She thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry.
Bi) How would you explain the term ‘confidentiality’ to Hannah?
I would first establish Hanna’s capacity and try to explain it in a way she would understand. I would try to explain to Hannah that I would respect her right to privacy and would uphold my confidentiality as long as it was in her best interests as I have a duty of care towards Hanna.
Bii) Describe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential.
In telling others of Hanna’s decision to discontinue taking her medication it could leave Hannah feeling betrayed and could cause Hanna to stop trusting me. It would be wrong not to inform my Manager/GP as I have a duty of care to Hannah.
Bii) Describe ways to maintain confidentiality in day to day