Essay on Health & Social Care Level 3

Words: 1931
Pages: 8


Ai Identify four different reasons why people communicate
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued.

Aii Describe two ways how effective communication can affect relationships in an adult social care settings between individuals using the service, their carers, colleagues and other practioners
One way effective communication can help in a social care setting is being able to know what the client likes and needs, this is
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Another influence is if the person is deaf or have learning difficulties they may not be able to communicate or understand communication. Also cultural backgrounds have a big effect in some cultures it is not allowed for women to talk to men, or for men to talk for them.

Avii Identify three examples of barriers to communication and explain how you could overcome each barrier

Barrier | How it can be overcome | Sensory | Use sign language or make sure to face the person use appropriate hand gestures that the person understands. Speak clearly so the person understands. | Language | Use appropriate language, so the person can understand, not too simplistic or use of jargon they will not understand. Also if the person speaks foreign language may need an interpreter or the use of signs to help to understand. | Aggression | Make sure to be assertive and calm. Repeat the message over and over in a low calm manner. |

Aix Describe two strategies that you could use to clarify misunderstandings Adapt your message: If you message has been misunderstood you may need to say it in a different way or write it down differently. Perhaps the tone needs to change, or the message’s style. The language you have used might