Class Notes Essay

Submitted By aln6fd
Words: 1529
Pages: 7

Organizational Field Experience
Purpose: to provide you with an opportunity to develop professional skills & learn more about how organizations operate
Assignments:
15 hours minimum working in an organization approved by the Office of Service Learning must receive a satisfactory evaluation by supervisor
Goals Paper
Final Paper

Components of an Organization
What takes an organization from good to great?
1. People
2. Products and/or Services
a. Research
b. Health care
c. Education
3. Capital ($)
* In the Seven Pillars study, comparing a 10.8% average return to the 17.5% Good to Great returns, servant-led companies delivered a 24.2% return.

What is Leadership?
Q: What is the difference between “management” and “leadership?”
Management= getting work done through others; doing the day-to-day work that needs to get done
Leadership= about influencing people; getting people to do things they normally wouldn’t do (All about the future)

Servant Leadership Defined
Conceptual references date back to the 4th century BC
“the king (leader) shall consider as good, not what pleases himself, but what pleases his subjects (followers)…” – Chanakya in Arthashastra
Definition: Servant Leaders achieve results by giving priority to the needs of their colleagues and those they service. They are viewed as humble stewards of their organization’s resources.” – Coined by Robert Greenleaf, 1990

Seven Pillars of Servant Leadership
1. Community
2. Customers
3. Employees
Have You Flown Southwest? http://www.youtube.com/watch?v=pvdCFYLf_JI High level of customer service
Fewer fees than other airlines
Open seats
Try to make flight enjoyable

Servant Leadership Applied at Southwest Airlines
Inverted organizational pyramid
1. Employees
2. Managers
3. CEOS
Founder Herb Kelleher’s philosophy:

1/29/15
For 1/30 PAS
Complete the self-assessment personality

TCOB Professional Competencies
1. Self-Awareness: helps us establish & understand what we want
a. Ability to understand one’s own emotions, thoughts, concerns, and their effects
i. Understanding how our personality traits, values, habits, emotions and needs influence our behavior ii. Are you an introvert or an extrovert?
1. Introvert- harder time in sales
2. Extrovert- easier time in sales
b. How do we develop self-awareness?
i. Learn about yourself—assessments, likes/dislikes, strengths/weaknesses ii. Reflect iii. Obtain Experiences—Reflect
1. Develop judgment/perspective
2. Create a framework/context iv. Challenge yourself—Reflect
2. How to Play Your Strengths
a. Spend more time developing your strengths & less time focusing on your weaknesses
b. When in an interview: “What are your strengths & what are your weaknesses?”
i. Employers want you to be aware of your strengths & weaknesses, and know if you do have weaknesses how you will go about working on them

Assignment: Print 3 copies of your resume to lab on 2/7 (check date)

Job Search Strategies
1. Recruitment and Selection Process
a. Position opens or is added
b. Job analysis completed by HR and Hiring Manager
i. Job Analysis- used to create a job description ii. Terminology  your “stuff” needs to match iii. Must adapt to what they’re asking for because their marketing research technology will throw your resume out without the key words
c. Organization recruits internally and/or externally
d. Resumes and/or applications are screened by HR
e. Resumes and/or applications that Fit requirements and forwarded to Hiring Manger
f. Selection:
i. Analyzing Application Forms  electronic and human review ii. Interviewing  may include phone screen, multiple interviews iii. Testing & Background Investigation iv. Contingent Job Offer  background check, credit check (when appropriate), driving record, conviction record, former supervisors.co-workers, verification of credentials
v. Employment Offer
2. Resumes—One Page Only
a. Purpose: to get an interview
b. Look: neat, clean, appealing
c. Content:
i. Name, contact information ii. Education, (BS in Business…