Quality has been described in numerous ways; but is generally defined as an area of business management concerned with oversight and control of products and production processes in the manufacturing or processing of goods or services. It involves the control and assurance that business operations and the corresponding products are effective and compliant in terms of meeting regulatory, company and customer requirements.
It is further defined by The American Society of Quality (ASQ) as a combination of quantitative and qualitative perspectives as determined by an individual or business sector. It is the characteristics of a product or service that bear on its ability to satisfy stated or implied needs and it is a product or service free of deficiencies. Their definition goes further by referencing key quality theorist; Juran noted it as “fitness for use (fitness is defined by the customer), and Deming likened it to efficient quality production that the market expects. Deming further linked quality with management by describing how costs go down and productivity goes up with quality improvements. These are accomplished with better designs, engineering, testing and processes (ASQ Glossary, 2014).
As described in the CalU GRC600 Unit 6 assignment; in this paper we will analyze a qualitative-study article. We will analyze the limitations, theoretical divergences, and main points of consensus between the chosen article and relative researched articles (“CalU GRC600 Study Guide”, 2014).
Methodology of the Study
Our first area of discussion will focus on analyzing the definition of “quality” provided by the BOK as compared to applicable researched articles. We will discuss the limitations of the BOK definition, how it differs to from the researched articles and their similarities.
The Operations Management BOK defines ….
Purpose of the Study
The next area of study covered in this essay will be an analysis of the limitations, differences and similarities of the purpose between the BOK and the researched articles.
The Operations Management BOK describes
Goals of the Study characterize any limitations, differences or similarities noted between how the BOK and related articles ….
Data Collection of the Study
The next topic of discussion will be the limitations, differences or similarities noted between …as compared to the researched articles.
Figure 1: Plan, Do, Check, Act (PDCA) diagram for
Continual Improvement (UNC Manuals, 2014).
How are Findings of the Study Reported
Our final area of analysis will be discussing the limitations, differences or similarities noted between how … and related articles describe ….
Common Structure and How its Supported by Both Studies…
As a conclusion we will summarize the information we gathered from the BOK and the researched articles, providing a critical comparison of the BOK and then offer any professional advice regarding improving the Operations Management BOK discussed above.
After comparing the two studies, we can come to a few conclusions. One of these is they both had a common outline as to how they presented their paper: 1)