HIPAA Reflection Paper

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Part of working in the Quality & Accreditation Department is working on appeals and complaints that have been sent in by members and providers. While working on an appeal, a coworker of mine found that there was no legal company HIPAA form on file for us to be speaking with this third party advocacy group. The office manager of this advocacy group argued with him stating the HIPAA form she has allows her to speak with us on the member’s behalf in its entirety, while the company form that was submitted to us stated that we were not allowed to give them any personal health information. The office manager had called my coworker and left a very loud and very rude voicemail advising him that he had no right to contact her client. Furthermore, she
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