itself accounts for much of the problem. Historically, when assessing others, most managers were forced to play the role of judge—and, potentially, executioner. The consultant, by contrast, is usually seen as an objective third party who is providing analysis, suggestions, and feedback gathered from multiple sources. A person receiving bad news from a consultant is more likely to separate the message from the messenger than a person hearing the same news from the manager.
Fortunately, leaders have at…
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