Nt1310 Unit 2 Individual Assignment

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I arrived at the kiosk and Daniel was assisting another customer with some problems they were having with the smartphones. I took that time to look at the devices and notice the Samsung display was the only display with non-dummy phones. Samsung had the new Galaxy S8 Pro Camera on the TV screen on display. Daniel came to assist me when he was done with the customer, he did not greet me are stop to say he would be right with me. Daniel was focused on the customer he was assisting. Daniel asks how could he help me and I let him know I was looking to upgrade my phone soon. Daniel asked me what was my existing device. I let him know I had the iPhone 5s. Daniel offered the iPhone 8 device put looked up the offers and let me know there were no existing promotions for the iPhone 8, he seemed surprised that there were no …show more content…
I provided my password that I've had on my account for over 5 years and it did not give him access to my Sprint account, Daniel then ask me the security questions and I gave him the secured answer and he still could not get access to my account. I let him know I did not understand why he was not able to access my account, maybe I should have answered the information. I then logged into my account from my cell phone and he went through my phone existing plan and line eligibility and he saw that my line was eligible for an upgrade and he said I would get $10.00 any device payment agreement when I purchased a phone. Daniel was giving me information that I could use in the future when I'm ready to upgrade my device. Daniel took out a piece of paper and sawed me how my plan would benefit if I upgraded to the newer plan Unlimited Freedom that would give me unlimited talk, text, and data. I ask did he have any promotion on any other phones based on the promotion chart he had pulled up on the screen that was set to update on
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