Effective communication can be demonstrated successfully when interactions are created between individuals in various types of ways for example; formal and informal communication to develop positive relationships with professional members and patients to share information with people using services and gaining knowledge and understanding to develop effective skills when communicating. In the Health and social care environment the cycle of communication is vitally important to be able to understand and communicate effectively as well as creating effective care and help acknowledging their problems and basic needs to be able to preform to their standards.
Forms of communication:
Verbal communication: Verbal communication is the act of conveying messages, ideas, or feelings through the use of speech. It can be formed using a two way process when one person speaks and the other person listens and interprets what they have heard however, sometimes the message may not always be clear or understood correctly which can affect the link of communication. When communicating verbally it is essential that we speak clearly to service users and other people as it is important for them to recognize what they have mentioned and understood in order for that person to speak back conveying the correct message, moreover when communicating a message it is vital that we choose the correct pace, tone and pitch as the tone of voice, pitch and pace can translate different feelings and different meanings for diverse people. The main may way of communication is face to face, on a telephone or as a speech for example; in a health and social care environment when a doctor is having a conversation with a patient, the patient is speaking while the doctor is listening and understanding what the patient has said.
Non-verbal communication: Non verbal communication is also known as body language, when their body appears to communicate a message without speaking this can be displayed by using gestures when are body uses signals to covey messages for example; In a heated discussion, when a patient is angry they may raise their hand to show authority, eye contact which is essential in communication as it shows if you’re listening or interested , posture which demonstrates a true indication if you’re listening or interested for example; A receponist may have her back straight and her head forward this displays that she is interested and approachable to talk to and facial expressions which indicate what people are thinking and if they have understood the message. Non verbal communication allows us to communicate negative feelings without creating conflict or speaking inappropriately, it also helps us understand the real emotion behind the information as it is an indication as to how the person feels for example; if a patient has recieved some devestating news they may display their emotions through non-verbal communication by crying.
Interpersonal communication: Is a type of communication formed between people, it applies to the communication cycle to messages that are being understood. In health and social care you will have to adapt your communication to interact with staff members and patients appropriately and to ensure the right message is being understood. Effective communication can involve non verbal communication such as body language for example; facial expressions, gestures, posture and eye contact.
Speech- when communicating people may often use jargon which can be a barrier to communication when speaking as it can be hard for people to understand.
Language needs: People with disabilities may need aids if they find it difficult to communicate effectively for example;
Signed language- When communicating it is important to be able to understand and hear what might the individual is saying however with people who have hearing impairments they will might need to communicate…