1.1 identification of different reasons why people communicate we communicate with people to socialise and get know them, were we interact with family, friends, colleagues and acquaintances, another reason is, to build relationships with people so that we are known and that they are known to us. We also communicate to learn something, or to ask for directions when you get lost somewhere, we communicate to make friends with people so that we aren’t isolated. Or if you’re in a debate with a group you will use communication skills to get your point across to the other group. There are so many reason why we communicate, even for the simplest of things such as getting in touch with close friends when you need them. Is it used to understand a situations that you could get in .e.g. being locked in a room and finding it hard to get out. We use all these techniques and communication skills for everything really, without it we would do anything.
1.2 explain how effective communication affects all aspects of working in adult social care settings
Effected communication builds trust between people, it also helps develop effective relationships and aid understanding of an individual’s needs and prevents misunderstandings of individuals.
1.3 explain why it is important to observe an individual’s reactions when communicating with them it’s important to observe an individual’s reactions so you understand non-verbal communication and the barriers to communication and you know how they actual feel toward what you are saying or doing e.g. eye contact- eye contact shows whether they are interested in the company you are giving or in what you are saying, facial expressions- shows if they care shocked or happy about what you are saying/ or doing, body language- shows how they are actually feeling (nervous, scared, comfortable).
Task 2 2.1 explain why it is important to find out an individual’s communication and language needs, wishes, preferences
It is important to find out and individual’s communication because they may have special needs that need to be met e.g. can’t speak so they need to learn sign language, may be visually impaired, or may have a problem hearing.
2.2 Description of a range of communication methods
There are different methods that you can use, listening and talking to the service user/ an individual, by using verbal and non-verbal communication techniques
Verbal Communication is used to respond to the questions the service user is asking you a question, it is also used to find out the service user’s problems or needs, we also use this technique to contribute to team meetings with your colleagues to solve the service user’s problems or to help the service get their needs met. If there are bad news for the service user you should be able to break bad news to them and give them comfort if needed but in a professional way, and it is used to deal with problems and complaints.
Non-Verbal Communication is when you can tell how a person is actually feeling by their body language, e.g. if an individual says ‘I’m okay’ but their body languages shows they are uncomfortable and look like they are in pain, you would know that they are not telling the truth. Their facial expressions& attitude can also tell you how a person is feeling without them having to say anything, or sending a text message to people who receive care & colleagues.
3.1 identify barriers of communication
Sensory deprivation – when someone cannot receive or pass on information because they have an impairment to one or more of their senses, most commonly a visual or a hearing disability.
Foreign language – when someone speaks a different language or uses sign language, they may not be able to make any sense of information.
Jargon – when a service provider uses technical language the service user may not understand. For example, the doctor may say that a patient needs bloods and an MRI scan.
Slang – when a service user