How to get better results from your employees.
Believing the Right Things
learn how to be more successful as “manager” of people
to learn how to get better at face-to-face interventions = COACHING
Management Coaching Concepts
Assessment – Where you are now
Your coaching system
Employee Performance Review
all employee performance issues that come to mind
would you say is the root cause of these issues?
do you currently handle performance issues? Measuring Performance
do you measure employee performance? How
do you measure your performance
“managing” your people?
is your definition of management?
/ when did you become a manager?
type of “management” training have you had? What was the emphasis of that training? What is Management?
“When you do things yourself you are a technician, when you get things done through others you are a manager.”
American Management Association
What is Management?
Getting results through others
“Management is a system of interventions, things you do to get things done through others.”
When Did You Become a Manager?
you started your business.
business owners are technicians suffering from an entrepreneurial seizure
get results through others
– Clear Direction
– Documented Systems
– Developing employees
Education and Training
What Makes Companies
Based on 2007 McKinsey research, they found the one winning combination:
Accountability - clear roles for employees
Direction - a compelling vision
Culture - an environment that encourages openness, trust, and challenge
Nothing else came close in improving performance
Coaching and Mentoring
Is there a difference between coaching and mentoring? Define
Coaching and Mentoring
– Purpose: Behavioral focused
– Purpose: Goal, life, and career focused
important part of the coaching process? – Face-to-Face meeting manager and employee
part of the coaching process?
– Face-to-Face meeting manager and employee
management (or coaching) is a collection of interventions having a causeeffect relationship on employees.
– Pilot making course corrections on way to final destination
– Sports coach adjusting the game plan to win the game
Why Managers Fail as Coaches
Doing vs. Managing
are used to frequently changing roles between doing things and getting things done through others can fail because too much doing and not enough through others
Management is the intervention of getting things done through others.
2. You need your employees more than they need you.
3. You get paid for what your employees do, not what you do.
You succeed only when your people succeed
on the success or failure of your people You succeed only when your people succeed
about poor performance caused by inherent limitations?
(or limiting beliefs) you have any self-destructive behaviors? Do
Doing what comes naturally
Do not recognize people as business resources
Belief in self-development
Not fully appreciating the cost to replace employees Employee Replacement Cost
you calculate the cost replace someone before you fire them?
does it cost to replace an employee?
X and Theory Y
Satisfaction and Dissatisfaction