Implementation Plan Paper

Words: 2067
Pages: 9


Implementation Plan Paper
Richard Smith
University of Arizona
Measuring Performance Standards
HCS 345
Lawrence Jones
September 14, 2009

Implementation Plan Paper
Change is an inevitable part of business and organizations should prepare to meet the challenge of adapting the quality of their product to match the needs of their customers. This goal can be met by establishing a vision for this change and by defining the exact outcomes the organization hopes to achieve for the final product. Depending on the scope of the change, the implementation process can vary widely in time, required resources, and complexity but the basic steps involved to achieve the vision are the same. The steps
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Discrete data including biometric values, referral statistics, diagnoses and charge data and many other forms of clinical can be captured and reported from this system.
CIGNA Informatics Data Exchange COH is owned by CIGNA Healthcare and this partnership allows the sharing of data between partners. Two valuable pieces of data that CIGNA Healthcare can share with COH are claims and aggregated cost analysis. COH will setup a data exchange process to import claims data from the CIGNA informatics department. This data can be stored in a data warehouse for future reporting.
Expected Outcomes to Measure Performance
Once all the performance indicators are defined and the data collection methods and sources are established, COH will need to determine how they will interpret the results and define quality.
Improved Biometric Results The results of biometric testing over time will show trends that will help providers to establish pre, post and delta values for their diabetic population. Positive indicators of performance would include healthier glucose, cholesterol and HbA1C levels in comparison to values measured for the same group with values from the past.
Improved compliance with medication
Improved Preventive Care and Maintenance Diabetic patients should be seeking regular care and actively involved in managing their own disease. The increase in compliance for standard diabetic testing including eye, foot, and dental exams, lab work and