The structured process for designing products and services that meet new breakthrough, goals and ensure that customer needs are met. The processes are called Design for Six Sigma or Concurrent Engineering. This can be particularly challenging for a planning team, because customers are not always consistent with what they say they want. The challenge for quality planning is to identify the most …show more content…
Statistical process control is the primary technique for achieving control.
The basic statistical process control (SPC) tools are: * Pareto diagrams, * Flow diagrams, * Cause-and-effect diagrams, * Check sheets, * Histograms, * Control charts, and * Scatter diagrams.
In addition, process capability information such as Cp and Cpk are used to determine if the process is capable and is centered.
The third part of the trilogy aims to attain levels of performance that are significantly higher than current levels. It is the process for creating breakthrough levels of performance by eliminating wastes and defects to reduce the cost of poor quality. It involves elimination of waste, defects and rework that improves processes and reduces the cost of poor quality. The processes have to be constantly challenged and continuously improved. Such an improvement does not happen of its own accord. It results from purposeful Quality Improvement or “Breakthrough.” Process