Process Improvement Essay

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The Juran Trilogy: It is one of the best approaches developed by Dr. Joseph Juran. It has three components: Planning, control, and improvement, and is referred to as the Juran Trilogy. It is based loosely on financial processes such as budgeting (planning), expense measurement (control), and cost reduction (improvement).
Quality Planning:
The structured process for designing products and services that meet new breakthrough, goals and ensure that customer needs are met. The processes are called Design for Six Sigma or Concurrent Engineering. This can be particularly challenging for a planning team, because customers are not always consistent with what they say they want. The challenge for quality planning is to identify the most …show more content…
It uses the feedback loop and consists of the following steps: 1. Determine items/subjects to be controlled and their units of measure. 2. Set goals for the controls and determine what sensors need to be put in place to measure the product, process, or service. 3. Measure actual performance. 4. Compare actual performance to goals. 5. Act on the difference.
Statistical process control is the primary technique for achieving control.
The basic statistical process control (SPC) tools are: * Pareto diagrams, * Flow diagrams, * Cause-and-effect diagrams, * Check sheets, * Histograms, * Control charts, and * Scatter diagrams.
In addition, process capability information such as Cp and Cpk are used to determine if the process is capable and is centered.
Improvement:
The third part of the trilogy aims to attain levels of performance that are significantly higher than current levels. It is the process for creating breakthrough levels of performance by eliminating wastes and defects to reduce the cost of poor quality. It involves elimination of waste, defects and rework that improves processes and reduces the cost of poor quality. The processes have to be constantly challenged and continuously improved. Such an improvement does not happen of its own accord. It results from purposeful Quality Improvement or “Breakthrough.” Process
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