Communication unit 3.1
Communication is the exchange of information between people.
Non-anti discriminatory language is a conversation topic that is used as joke; this can be a source of which people may misunderstand.
Non-anti discriminatory involves using language that offends an individual based on their race, religion; age, sexually, gender, disability. An example this, verbal communication is overhearing a doctor saying “Look at the patient with the headscarf, who is she hiding from?” this is an example of discriminatory language that is verbal, using words. This is also unacceptable due to hurting others people, and is offensive.
Active listening skills is involves showing you are listening as well as feeding back what the service uses has said.
Active listening is using all listening senses. As well as giving full attention to the speaker, otherwise the speaker may conclude that what they are talking about is uninteresting to the listener. You have to be able to maintaining eye contact, nodding your head, smiling, hand gestures, and show sympathy. Giving feedback will provided the service user to feel more ease and therefore communication is more easy to understand, openly and more honest.
Pace is how fast or slow you speak.
Tone is feeling or attitude expressed by the words that someone uses when specking.
Pitch is the highness or lowness of the sound.
Pace, tone and pitch involves in speech, how the way to speak to someone. It’s a way to commutate effectively by using this. The tone of the voice can tell if a service user attitude to a person, for example a counsellor who is giving advice, their tone would be soft to make the person calm and not afraid of the counsellor. Pace would be effective for nursery teachers due to the fact that, there are teaching children’s. The nursery teachers pace would be slow so that, when teaching children, the children would be able to learn than a teacher speaking faster, the children wouldn’t be able to understand. An example when a service user would use pitch is, a dentist pitch is low, and this suggests that the service user will not be able to hear the dentists talking.
Formal is being polite, respectful and conventional
The way of language can be formal; this can be used in various ways to speck, for example in an care home for elderly people, the way you speak to them is very important because, it’s good to speck formal to your elders, using Mr or Mrs. Another example would be in an interview because using formal language show that you are able to use language towards for example a child that may need help for advices between a friendship.
Informal is talking casual to primary socialisation (family) and some of the secondary socialisation (peers groups)
Slang is an informal way to speak; this means the expressions that do not belong to standard written English. This can be used in a health and social care setting in a youth club because, everyone is the same age and are able to make friends, this means that the service user can speak slang to the peer groups, for example “Yo, what you saying?” to a peer than a head teacher.
Technical terms a word has a specific meaning within a specific field of expertise
Technical terms are an appropriate language that could be avoided for example basic formal language. This can be effective but not avoid using technical terms because some people like elderly might not understand.
Acronym is a shortening formed from the initial letters of other words and pronounced as a word
This is also an appropriate language; need to avoid the use of acronym for example, LOL. Mostly young people will use acronym to talk to other peers but in a GP surgery, this need to be avoid due to the fact that some GP might not understand.
Regional words are word that is used in a certain area to explain something else.
Avoid regional words like Adam and Eva Steve; believe an apple and pear and stairs. This may…