Unionization: Customer Service Essay

Submitted By Violetsaturn1
Words: 773
Pages: 4

Kidz Galore and More

In late 2009, Shawn Marx, a mother of three, lost her job that she had for the last 13 years; at a loss of what to do she did some serious thinking and decided that she would venture into her own business. The idea was to create a consignment shop for children clothing and accessories that focuses on quality products and customer service. Her husband Gary and her three children all help out at the store to keep things together. Being a full time owner is taxing to the family, the lack of employees is a necessary one initially but it is getting harder to keep things going especially when the children are at school and they need the support of their parents in activities. When asked Shawn, discussed the need for help on weekends and special situations to include the opportunity for a family vacation. For it to be possible to hire a person there first must be the sales to justify the need, finding the balance between our gross sales and the payment of our debt would help identify if or when we may be able to hire a new employee. Without the right amount of funds

based on our gross sales is when we would determine creating a position in our current location or if we decided to expand with another store at a different location. We would look to see if our gross sales would justify creating a position or expanding. We would look for honesty and integrity when looking for additional help. We would have to feel comfortable with that person before hiring them.
The duties would be simple: ringing on a register, greeting customers, answering questions and light cleaning. We would expect someone who is on time, has a good eye for quality products and that can see potential in products as well. Obviously-again we would want someone trustworthy. There would only be a couple of preexisting skills/knowledge- how to deal with customers (courtesy of customers) basic knowledge of how to navigate a computer (look up recalls and prices etc.) knowledge on how the products work and being a parent would be helpful

Job duties:
1) Receive payment by cash, check, credit cards, vouchers, or automatic debits.

2) Issue receipts, refunds, credits, or change due to customers.

3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

4) Greet customers entering establishments.

5) Maintain clean and orderly checkout areas.

6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers
Greets customers including answering phones and answering customer inquiries
Answers routine questions/issues from customers
Receives and processes all payments according to standard procedures.
Assists in the opening and closing of a location which includes cash handling and drawer balancing
Informs customers about services available and assesses customer needs
Completes, processes, and maintains applicable paperwork and records

Job Skills:

Excellent oral and written communication skills
Detail oriented and highly observant
Ability to multitask
Possesses strong mathematical skills
Cash handling experience preferred
Proven good customer service background
Typically maintains professional…