Promote Communication in Health, Social Care or Children’s and Young People’s Settings.
1.1 People communicate to express their needs, share ideas and information, reassure, express feelings, socialize, ask questions, share experiences, give instructions, share opinions, give encouragement. Communication is much more than talking, it is about how people respond to each other in many different ways, such as touch, facial expressions, body movements and dress. As a care worker, having the ability to relate to others and to understand them is vital for doing the job role effectively.
1.2 Communication affects relationships in many ways in the work setting. For example with people who use the services, family and friends of the people you work for, managers, colleagues from your organisation, and colleagues from other organisations. In order for good communication to work effectively with all these people it is essential to establish good relationships. The building of trust and understanding between people makes it easier to get things done, especially when working as a team, you share the workload which makes working much easier. The key relationships are with the people I support. My relationship with them is an important part of ensuring that the identified outcomes are met.
2.2 Factors to be considered could be their age. If it is a child you may need to simplify your language a little, get down to their level so eye contact can easily be made. Be aware of your own posture and body language, while assessing theirs so that you can gauge their emotions, and be able to respond appropriately. When communicating with an adult it might be a little different, the language could be more complex and sentences will flow faster. Good eye to eye contact and facial expressions are important to help convey your message, and to be able to decode their emotions and feelings. Both adults and children need to feel valued, so good listening skills are vital to effective communication and allowing the other person time to answer before you start talking again, never guess what a person is trying to say. Always end the interaction in a positive way, this makes all the people involved feeling that they have benefitted from it.
3.1 Communication can be slightly different when using it with other people from different backgrounds. Communication can be interpreted in different ways by different people, this is because they may not speak English, if from a different country, or they may not understand you. There are cultures and people with disorders who may interpret non-verbal communications as inappropriate or intrusive. Eye contact in some cultures, particularly Asian cultures, can be considered quite rude, whereas in most western countries if eye contact is not given it may appear as though that person…