Chapter 6 Essay

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Chapter 6
Project Team Building,
Conflict, and Negotiation

06-01

Chapter 6 Learning Objectives
After completing this chapter, students will be able to:
Understand the steps involved in project team building.
Know the characteristics of effective project teams and why teams fail.
Know the stages in the development of groups. Describe how to achieve cross-functional cooperation in teams.
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

06-02

Chapter 6 Learning Objectives
After completing this chapter, students will be able to:
See the advantages and challenges of project teams.
Understand the nature of conflict and evaluate response method.
Understand the importance of negotiation skills in project management.

Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

06-03

FIGURE 6.3
Basic Steps in
Assembling a
Project Team

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06-04

Effective Project Teams
Clear Sense of Mission
Productive Interdependency
Cohesiveness
Trust
Enthusiasm
Results Orientation
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

06-05

Reasons Why Teams Fail
Poorly developed or unclear goals
Poorly defined project team roles &

interdependencies
Lack of project team motivation
Poor communication
Poor leadership
Turnover among project team members
Dysfunctional behavior
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

06-06

Stages in Group Development
1. Forming – members become acquainted
2. Storming – conflict begins
3. Norming – members reach agreement
4. Performing – members work together
5. Adjourning – group disbands

Punctuated Equilibrium is a different model Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

06-07

Team Development Stages

Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

FIGURE 6.4

06-08

Model of Punctuated Equilibrium

FIGURE 6.5

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06-10

Achieving Cross-Functional Cooperation

Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

FIGURE 6.6
06-11

Building High-Performing Teams
Make the project team tangible
Publicity
Terminology & language

Reward good behavior
Flexibility
Creativity
Pragmatism

Develop a personal touch
Lead by example
Positive feedback for good performance
Accessibility & consistency
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

06-12

Virtual Project Teams use electronic media to link members of a geographically dispersed project team
How Can Virtual Teams Be Improved?
Use face-to-face communication when possible Don’t let team members disappear
Establish a code of conduct
Keep everyone in the communication loop
Create a process for addressing conflict
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

06-13

Conflict Management
Conflict is a process that begins when you perceive that someone has frustrated or is about to frustrate a major concern of yours. Categories

Views

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Goal-oriented
Administrative
Interpersonal

Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall

Traditional
Behavioral
Interactionis
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