Three Companies that I have briefly studied to find how different they operate are Fast food places, Restaurants, and Super Markets. The three places all provide services to the public, but they each have different business models that they follow as well as Operating systems that are used to helped them conduct their daily business. For each company, employees are trained to offer their customers the best service available as well as to keep in mind the integrity of the business. It is unfortunate that not every employee works to the best of their ability. For instance employees of a fast food restaurant may feel that their job is not the best job in the world. How many times have you walked into a McDonald’s or Burger King and have had a friendly, upbeat cashier take your order? I can be pretty sure that it has not been too often. Most of the time the employees have attitudes and are just unpleasant to talk to. They are simply there to earn their check for the week and nothing else matters. Although they are trained to treat their customers well and to provide service with a smile, that is not how many of them behave. In Supermarkets it is a mixture of good and bad attitudes. There are some supermarket employees that are very helpful and are quick to point you to the correct aisle when you ask them where a product is located. Most of the people behind the deli and seafood or meat counters are nice, and the same can be said for some of the cashiers. There are still however, some who are just there to work and have no regard for the customer. 2
They don’t see that their behavior actually hurts the business and in turn they put their jobs at risk. Eventually someone will grown tired of the attitudes or nasty behavior and will fill out a complaint against the employee. This is something that every business owner tries to avoid so upon hiring they require that the employee submits to training and they are given a handbook which explains the business model, as well as work etiquette required. Restaurants take this etiquette very seriously as their sole business is to please and provide to the customers in their establishment. Waiters and waitresses are for the most part friendly and welcoming. For these employees, their pay is minimal but on the right day, they can go home with a lot of money, but it all depends on their attitude. If they are friendly to their guests and go above and beyond to make sure that their customers are enjoying themselves, the better their tips will be. If they walk around the restaurant with a poor attitude, and their customers feel they have had an uncomfortable dinner, they are likely to receive little or no tip. Employees need to understand the importance of following rules and models provided to them by the company.
Companies need to protect their profits, and having employees that do not follow conduct, simply makes it worse. Therefore companies depend on operating and material management that can help them to protect their profits by monitoring sales, expenses, as well as employees. The cost behind these systems depends on how big the company is as well 3 as how much items they need to monitor. Fast food places and restaurants need to keep a constant supply of items to make the orders that their customers will ask for. Keeping track of inventory is vital to the materials management of a company. No matter if it making sure they have a plentiful supply of straws or a hefty supply of food, it is important to know what they have in their business and what is needed so they can ensure that the customer receives their desired product and business remains good. Money management systems help to keep track of sales and the number of merchandise sold. This system is used in all three places, but Supermarkets take it a step further because this can be used to keep track of the items that are sold and whether or not they should order more of a