Debra L. Penta
Effective Communication Paper
Trends in virtually every workplace require employees to connect with co-workers and people who work at different locations in a professional and cohesive manner. Our employees are being asked to add to their job descriptions in order to facilitate what is needed to be achieved during the course of the day. Just as job descriptions change periodically, so do the requirements. One the biggest areas of change is how your organization may choose to communicate and share knowledge with their employees and their vendors as well as other people who come into contact with your organization (Lombardi, 2007).
I have selected the Matrix Model to pattern the organization after. While I can see where it may be difficult to use with two managers who could disagree a lot, I think of the other models, this is the one which would allow the most lateral growth. By that, I mean that even though you may have two people who do not get along, hopefully they would put the best interest of the organization first. By lateral growth I mean that the managers should still do their jobs and set up their teams to meet their objectives. Not only that, but the managers need to continue to be supportive, clear, and honest with what they expect from their teams (Lombardi, 2007). As a team member I would find it much easier to work with a knowledge of what I was supposed to do as an employee and it would make it would it make for a pleasant work environment if my managers were approachable. To keep their team informed the mangers should plan to hold weekly meeting at which any new information could be shared with their teams. In order to make these meetings beneficial to the managers they could apply the Round Robin Technique to extract suggestions from hesitant employees. The Round Robin Technique is a technique that can be verbal or non-verbal or both. A question that may be asked from a manager can be answered verbally or written on a piece of paper, either way it is allows people who do not generally get involved with participating in meetings the chance to be heard (Lombardi, 2007). Maybe down the road when they become comfortable with how the meetings are run will no longer feel the necessity to write their answers down but will communicate verbally. The technique that I found that was the least successful was the use of sticky notes posted here and there. I don’t find it to be very logical.
I believe that if the information is imperative and important enough to be communicated immediately the use of a smart phone and a text would be appropriate. I also think if that fails, a phone call could be the next course of action.
Stress also plays a large part of workplace annoyances. Some of the ways a manager can help their employee’s with stress is make them aware of the fact that you are aware of their stresses and provide some suggestions in the form of posters in the break room.
1.- Realize when you’re stressed, recognize your particular stress response, and become familiar with sensual cues that can rapidly calm and energize you. The best way to reduce stress quickly is through the senses; through sight, sound, smell, taste, and touch. But each person responds differently to sensory input, so you need to try to find things that are soothing to you (Seagal, 2013).
2.-Stay connected to your internal emotional experience so you