Ilm Task 5

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Part D
Summary of meeting outcomes
1. Staff training needs identified
Customers feedback: Changes in work practice and processes all the update of organizational work needs practice and threw procedures of staff needs to practice explaining about how to follow up the new ideas and skills. The worker needs to practice and improve their knowledge how to record customers feedback the process of customer’s complaint staff must follow up with the customer’s complaint which must be dealt with positive attitude

Benefits of this training offer
 you choose what new skills and ideas your workplace learns, aiming on the skills and ideas to meet the needs of your practice for future success
 training your workers can result in better customer service, …show more content…
Discuss the conflict resolution process that you would use to resolve the workplace situation.
. The conflict was reviewed the organization decision was to follow the requirements the community’s policies and procedures on the subject of resolving the conflicts by staff counselling
. After reviewing the matter both parties should be informed about the incident and the communication between parties need to be done in formal presentation all the statement will be send threw email for case study to make decision.
. Find the challenge to find out the solutions for the workplace conflict always have the right attitude to face and challenge the workplace conflict
. organize the agreement on the conflict process and evaluate the nature for the conflict we need to get the involved parties understanding and confirmation before we communicate the resolutions to them.
. hold a correct attitude towards the conflict resolution process during resolution process there will be resistance to changes and unwillingness to cooperate, or even have the staff sabotage. We need to have the right attitude and skills to deal with …show more content…
This email is about the workplace conflict matter between you and beryl recently. To solve this problem, I would like to arrange an induvial meeting with you on 11am 02/12/17 in meeting room 1 at 14/ 65-mark street, north Melbourne VIC 3051.
I would strongly advise you to join me with this meeting and we can discuss any issue that you would like to discuss with me openly.
I look forward you turning up in the meeting. Kind Regards,
Ken

Purposes of the Meeting with Yuko:
To identify the reasons for Yukos underperformance and reach on a mutually agreeable resolutions for her performance improvement.
What is Yuko’s problems .Alcoholic problems
.coming late at work and the works are pending
.Complaint from her colleague about the discrimination issues
Why it is a problem .Beryl causes the poor work performance level
.Beryl causes poor customers complaints
. Beryl behaviors can impact on her work staffs
How Yuko’s problems impact on the workplace .High staff turnover rate
. Poor performance level
.Negative organizational
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