Importance of Accountability Paper

Words: 914
Pages: 4

Importance of Accountability
By: Teresa Luna
University of Phoenix
February 21, 2011
Instructor: James Morello

Accountability is honestly one of the most important aspects to the healthcare industry. It is one of those factors that one would expect to be a necessary part of an organization not only because it is expected but because it is a necessary evil. Employees need to be accountable for their actions in one way or another. An organization cannot function properly without this feature. It has become a new fact of life and affects an organization like no other factor and has cost the healthcare industry billions of dollars and continues to grow on a day by day basis. According to Porter-O’Grady (2007), accountability is
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It assists each employee in defining and evaluating performance and progress against specified work ethics. It encourages self evaluation and self correction in performance related to expectations and its outcomes. According to Wenger (2008), A manager/leader can maintain a positive working culture and avoid a working culture of blame by being creative and understanding of a problem child or a problem employee. The manager or leader can be open to new suggestion, listen to the employee fully, be willing to engage in the discussion and be calm, cool and collective at the time you are discussing the issue with that employee. It is your job as a manager to get to the root of the problem. Sometimes the problems vanish just because you show your interest in what happened and that you are willing to listen. This will usually put the fires out and control the individuals working culture of blame. In conclusion, accountability is very important to the healthcare industry, because it helps an organization to become successful and it makes an individual honest and full of integrity. It can be measured in many ways including by checks and balance, evaluation and through customer satisfaction. It can affect the working culture by making an organization hold true to the way a business is run because it makes an individual responsible for its own actions. Accountability also makes a leader/manager better at his/her job