Management: Upward Communication Essay

Submitted By chasedreamning
Words: 2221
Pages: 9


Zhang Ying


Introduction Managerial communication is a key component of managerial and organizational culture and contains both interpersonal communication (between two or more people) and organizational communication (all the patterns, networks, and system of communication within an organization).
It becomes not only a scientific subject that aims at providing the manager with the strategies of effective communication, but it also considered as a major link between the leader and the employees. Surveys in organizations from developed countries show that the amount of communication activity for a successful manager is very large, as it takes up somewhere between 55% and 95% of his or her time. Take an American company as an example: the weight of the communication activity in the working time of the manager is very large and varies according to the hierarchic position of the manager within the organization. Low-level managers occupy their working time with communication activities to an extent of almost 74%, while for the mid-level managers, the percentage is 81%, and for the top level managers, the amount of communication activities reaches 87%. (Hinrichs, J.R, 1964))
Efficient communication is a key factor to reduce management costs and to boost management efficiency. Enterprise should utilize various communication methods of improving communication efficiency, so as to promote the management level of efficiency.

The types of managerial communication
Managerial communication has two types: Interpersonal Communication Organizational Communication
Interpersonal communication is generally defined as the process that we use to communicate our ideas and to build relationships with others. It takes place between two or more individuals at the workplace. Recent research has identified interpersonal communication skills as critical attributes for new employees and more experienced workers seeking promotion. The presentation at the Association for Business Communication’s Annual Convention in Montreal reported the results of a national survey revealing that leaders maintain employees with strong interpersonal skills are most likely to be considered for promotions.( Reinsch and Gardner.2011)
It is necessary to mention that there are some interpersonal communication skills in real life. 1) Communicate in the good manners so that people feel relaxed, stimulating exchanges motivation. 2) Remember someone's name in mind and take the initiative to greet people 3) Use humorous words, giving the joy of beauty 4) Pay attention to the charm of the language: to comfort traumatized people, to encourage people, and to help needy people.
Interpersonal skills and the relationship between social experiences are close. If you improve interpersonal skills, you will have a very good performance in the social network. It not only can reduce the conflict with others, but they can make their own and others experience more pleasant exchanges. Organizational communication can be defined as the transmission of a message through a channel to a receiver. The organizational communication is highly diverse. It spans communication at the micro and macro levels, and are divided into formal and informal communications, which are internal and external organizational communication (Harvard Business Review’s1993).The organizational communication in today’s organizations has not only become far more complex and varied, but are more important to the overall organizational functions and success. To ensure successful communications within your organization, it is best to enhance your basic communication skills: your knowledge of verbal and non-verbal communications. The verbal communication is engaged with the use of word and it is one of the most common ways of communicating at the workplace. Verbal