Receptionist Role Analysis

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.1 A receptionist role in an organisation is very important for a number of things. A receptionist is the first point of contact when someone is either asking for someone of something. They will be the first person every one meets when they first step into the building. They will have the job of meeting and greeting both internal and external customers. This can reflect very much on the company whether the receptionist is very professional or not. For example in my job the receptionist is the first point of contact and she will guide the person who comes into the branch who she needs to speak to or whether the person who comes in asks to speak to a specific person. A receptionist should be as polite as they possibly can and show the customer …show more content…
Different people will share information together when being part of a company. When it comes to internal communication this happens a lot with organisations and happens in many different ways. Organising a meeting for an example is usually dealt with by sending out an email to the people you want to attend that meeting. This will have all the information on so this will be an internal way of communicating. Another example of internal communication is when possibly you are on the phone to someone who works for the same company as yourself but does not work in either same branch or building. Organisations have a structure of formal and informal communication. They have upwards and downwards communication from people all throughout a …show more content…
You will also deal with challenging people in all different ways. You will be face to face with challenging people, over the phone and also via email. Arguing with staff for ex example is a common situation which happens in most offices every now and then. Staff will question each other on how different people do things differently and that member of staff will think they are doing something properly. Another example is when a member of staff makes an inappropriate comment about someone you need to either just let it go or speak to your manager about it so the situation does not happen again. Dealing with challenging people via the telephone can be very difficult. For an example when I am on the phone to someone and they do not speak very good English they find it very hard to understand what I am saying so I will try and get as much details from them as possible and to make it easier for myself and them I will contact them via either texting or emailing them, they key with that situation is to remain calm and polite and just to try and help as best you can. When a customer comes in and is complaining about something the best thing for you to do is say that your sorry and sorry for misunderstanding they had asked for. Offer them solutions to how we could fix the problem and how we could move forward so we get the work done correctly and up to the standard they expect from your
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