Root Cause Analysis Essay

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C. Recommendations
Four key considerations are provided to comprehensively address the four problem groups identified in the root-cause analysis.
Respectful and anti-bullying policies – It is recommended that the hotel introduces respectful workplace and anti-bullying policies as soon as possible. First, the kitchen staff have engaged in abusive behaviours to protect their self-esteem due to a lack of social skills (D’Cruz, Noronha & Beale 2014, p1435). Their use of racist and sexist language has created a toxic work environment. Second, bullies do not only include the executive chef and his staff, but also the management that joined bullying by intentionally ignoring complaints from the Food and Beverage Manager and tolerating the continual …show more content…
Since organizational change can be emotional (Smollan & Sayers 2009), early staff engagement is the key to motivate people to take action and gain support when new policies are to be introduced. Staff engagement fosters open conversations, which often motivate people to understand without feeling vulnerable to criticism and attack (Jabri, Adrian & Boje 2008, p669). This is particularly crucial to Café Hip because staff would likely speculate that the kitchen staff, especially the executive chef, caused all the problems associated with the implementation of the new respectful workplace policy. It is important that the kitchen staff would not feel they are criticized or attacked by others when the change is introduced, or else it would create another level of bullying. Recognizing the importance of staff engagement also helps strengthen connection between staff (Gill 2011, p.25), which ultimately supports the creation of a healthy workplace and foster mutual understanding that in return support the new

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