Q2. The team leader’s role in setting objectives is to give team members ownership of objectives by setting objectives that make members feel involved and consulted, this will in turn increase motivation. It’s important a team leader has a clear vision of the end goal and sets objectives that further the ultimate team goal.
Q3. Team leaders must take an active role in supporting and encouraging the development of team members whilst also furthering the aims and goals of the team and organisation as a whole. This can be achieved through appraisal or performance reviews in which the team leader and team member can agree on an action plan to enable personal and professional development based on their development needs. The team leader must support development in a way that is fair and transparent and correctly balances the needs of the organisation.
Q4. The team leader has a responsibility to ensure that they provide clear verbal and written communication when dealing with team members and others in the organisation. Clear communication is important as it ensures instructions issued by the team leader can be understood by all so that tasks are carried out correctly. It also eliminates misunderstandings and lack of clarity which could result in conflict between team members and the leader. The team leader is a role model and providing clear communication sets a good example for the rest of the team to follow. Clear communication enables the team to provide effective service to customers and clients. A lack of clear communication when dealing with other parts of the organisation could damage reputation, lead to misunderstandings and a lack of resources and support.
Q5. The team leader can promote the team within the organisation by ensuring that it develops a good reputation for high levels of performance with other parts of the organisation by maintaining efficiency and effectiveness. There are different methods by which team leaders can achieve this, such as; giving presentations at staff development events about the work of the team. They can also publicise any achievements made by the team or individual as well as team activities in the organisations newsletter. Furthermore they can ensure that the team’s relationships with other teams or individuals as well as their performance at work are conducted to the highest standards of professionalism.
Q6. Productive working relationship are beneficial as they make tasks such as problem solving, skills sharing and sticking to time constraints much easier. Further benefits of productive working relationships are that workloads can be shared, tasks can be completed more efficiently and colleagues can help and support each other.
Q7. Key colleagues and their roles within my working environment:
Company directors – direct superiors, report to with any issues, responsible for reviewing my performance and carrying out appraisals as well as ongoing training.
Fellow Team Leaders – work with directly as part of a management team, liaise with to determine any team issues, discuss implementation of solutions to problems, share information on staff, assist each other in maintaining day centre, such as planning days activities and staff cover.
Team members I am directly responsible for – perform appraisals and supervisory meetings, track and monitor ongoing training and self-development needs, ensure adequate and thorough inductions completed, identify any areas of improvement and ensure are competent and confident in their job role
Q8. Professional behaviour can be displayed by knowing what other people expect of you and trying to live up to those expectations. You can…