Even if you are not a Bank of America customer, you have used some bank’s ATM system and/or online banking services. Whether you use an ATM or a bank Web site, you are employing an information technology platform to access banking services. The services themselves are enabled through powerful transaction processing systems that allow the bank to manage, as examples:
• customer deposit accounts (a.k.a. bank accounts) • customer checking • credit card operations • consumer loans • corporate loans • mortgages • trust accounts • corporate checking accounts • corporate payroll services • certificates of deposit • and in the case of Bank of America because they now own Merrill Lynch a host of other investment management services
The ATM and Bank Web site allow you as a customer to access information about your own personal or corporate accounts and to carry out a range of transactions in a secure manner. From your remote location you are accessing vast computing power in the bank’s data center via data networks that provide the pathways for transaction data. The following questions require you to consider the business processes delivered to you as a consumer of banking services via an ATM and to help you explore the underlying information management requirements of the bank. Be detail-oriented in your thinking and presentation.
1. What are the core business processes (high level; major business and financial services) performed at