I have a few personal examples with Nike and how well they handled their relationship with me. I bought a jersey from the Nike website around Christmas time and it was shipped to my house. The postman delivered it to my front door when I was not home and someone took it. I called Nike and explained the situation and without hesitation they shipped me another jersey at no cost to me and just requested that if the other product turned up to please mail it back. I also bought a pair of Nike shoes from their website and after a few months, the stitching began to come out and they were no longer wearable. Again, I contacted Nike and explained the situation and I sent the shoes back and within a week received a voucher for the full price of the shoes. Normally, many businesses will require you to go through a long process for both of these instances and after weeks of frustration and headaches, the outcome is not fulfilling or satisfying in the least. This might have saved the company a little money in the short term, but I would never order products from these businesses again after thinking back to the frustration I went through in order to correct the issue. Sure, Nike did not have to ship the jersey and could have went through that long drawn out process to try and save a little extra money but I can assure you that if I was to buy another jersey and they did not reimburse me the first time, I would not be buying another one from them. Since that was not the case, I confidently shop on Nikes websites over competing businesses because I