UNIVERSITY OF READING
MANAGING PEOPLE AND PERFORMANCE
• Identify, with justification, a critical issue relating to people that impacts effective performance within the organisation.
• Based on your analysis, develop your recommendations and an outline plan to address the issue to improve organisational performance with clear justification for your proposed approach.
• Identify the benefits and risks of your recommendations and how these might be measured.
WORD COUNT 5,418
TABLE OF CONTENTS
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At that time the company was awarded an annual subsidy of approximately € 4 million. This “subsidy” as well as the revenue generated along with the various cost cutting exercises, resulted in recurrent annual profits, which in effect meant that the company seemed to be on the right track.
In 2010 though, the PSO contract attracted a host of companies and consortiums, all of whom were all eyeing the Malta – Gozo sea-ferry transport service. This situation was seen as a major threat and created an aura of uncertainty among company employees, causing all sorts of speculation. It was the first time that the company had to compete for its “bread and butter” and speculative pressures forced GC in submitting an annual offer of approximately € 800k to ensure continuity. This drastic decrease in subsidy requires a holistic review in GC’s business strategy but more importantly the HR strategy has to be properly aligned to meet its objectives.
1.2. MY ROLE WITHIN THE COMPANY
As Human Resources and ICT Manager, analysing both the external and internal context of GC is vital to ensure the correct review of its current processes, policies and human resource capital. My role is to ensure that the HR strategy is parallel with the company’s business strategy and more importantly ensure that all employees are nurtured, motivated and trained to support such strategy, thus ensuring that GC move forward