Assisting And Supporting Colleagues

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Assisting and supporting colleagues
This care unit requires you to establish and maintain positive working relations with others. This may require you to:
Develop your team building skills
Develop your collaborative skills to ensure that you assist colleagues who may benefit from your skills and knowledge.
Skills needed to support the work of colleagues
This career unit requires you to possess the following skills:
Communicate with other people clearly and effectively
Discuss and agree realistic objectives, resources, working methods and schedules in a way that promotes good working relationships
Meet commitments to colleagues within agreed timescales
Offer and give help willingly to team members to achieve the team’s aims within your own work constraints and other commitments
Find workable solutions for any conflicts and dissatisfaction which reduce personal and team effectiveness
Deal with personal differences, or differences of opinion, in a way that avoids conflict and maintains mutual respect and achieves aims
Treat others courteously and work in a way that shows respect for other people
Knowledge and understanding needed to support the work of colleagues
This career unit requires you to know and understand:
How you can support your colleagues, and how your colleagues can support you
The aims of your team and the timescales to which they are working
The interdependencies between your own and your colleagues’ work
Your organisational structure and awareness of other departments
How to deal with conflict in the workplace
You can use this as a guide to develop or maintain skills for your own career.
This career unit is based on the national occupational standards developed by creative & cultural skills. All national occupational standards comply with strict quality criteria and are approved for use by the UK commission for employment and skills.
This unit is imported from creative and cultural skills’ cultural venue operations standards.

Treat others with respect and dignity
A culture of respect and dignity in the workplace will ensure a healthy working environment. You can contribute to this environment by:
Building a sense of community spirit at work through group lunches, organising or participating in events like ‘family day’ and workshops that emphasise team building
Abiding by work ethics and maintaining confidentiality
Treating your colleagues as you would like them to treat you
Supporting your colleagues in times of need
Manage your emotions
It is common to experience anger and anxiety at work. When you are overwhelmed with such emotions, there is a tendency to react explosively or become withdrawn. By managing your emotions well and being patient, a sense of calm and stability can be maintained. This allows you to work better with your colleagues, even in stressful work situations.
You can try to manage your emotions by:
Checking your thought patterns
One of the ways to manage your emotions is to check your thought patterns. Sometimes, we may have negative thoughts that make us feel that we are not in control of our emotions. Learn how to identify these negative thoughts and correct them accordingly.
Practising relaxation techniques
Another good method to manage your emotions is to practise relaxation techniques:
Deep breathing (i.e. inhaling and exhaling slowly until you feel calm
Playing relaxing or soothing music
Excusing yourself from the situation to take a breather. However, assure the other party that you will come back to handle the situation when you have calmed down.
Communicate effectively
Effective communication in the workplace will minimise misunderstandings among colleagues thus maximising work efficiency. When we have communication breakdowns at work, we spend time and energy trying to make amends.
Be mindful of these components of communication
Choice of words
Tone of voice
Non-verbal cues: body language and emotions expressed
Relationships between
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