Business: Customer Service and Head Office Essay

Submitted By phaha123
Words: 566
Pages: 3

Head Office

As home to Matalan's central operations, it's up to our people in Head Office to ensure our stores have everything they need to keep their customers happy - from high quality products at great prices, to cutting-edge support services like HR, Marketing and Finance. In such a fast-moving environment it's important that everyone here has the enthusiasm and vision to keep everything running smoothly.
Whatever stage you're at in your career when you join, show us you've got what it takes and you'll find there are plenty of opportunities to progress to the next level. While the bulk of our Head Office recruitment is into Buying and Merchandising, we do also recruit into other areas of the business, including Customer Services, Store Operations, Design, Marketing, HR and Finance.
Our Buyers are involved in the whole process from initial design through to overseas sourcing and negotiations. Part of our work is about translating designer products onto the high street, so as well as being in touch with what's happening on the catwalk, you need to be capable of disciplined commercial decision-making.
Merchandising works alongside our Buying team to make sure the ranges they work on are successful: analysing previous seasons and reporting on the current season's lines; looking at space planning and generally acting as the Buyer's conscience to make sure the decisions we make together will deliver both volume and profit.
We have Design teams across fashion and home wares who translate requirements from Buying and Merchandising into smart design solutions - taking into account not only price and quality, but also co-ordination with other ranges throughout the store. Design also works closely with Marketing to choose products for photo shoots and mailers.
Our Marketing operation is split into Mailings and Online, Local Marketing, Promotions, PR & Advertising, Print Services and Consumer Insight. The challenges created by online shopping and heavy competition mean that we are always striving to be more creative in the ways we appeal to customers. And as a result there are lots of exciting areas for growth.
As well as a small, generalist HR team looking after the needs of everyone in Head Office, we have a further team