About the business:
McDonald's is the world's leading global food service retailer with over 36,000 locations serving approximately 69 million customers in over 100 countries each day. More than 80% of McDonald's restaurants worldwide are owned and operated by independent local business men and women. McDonald’s goal is to become customers’ favorite place and way to eat and drink by serving core favorite such as their World Famous Fires, Big Mac, Quarter Pounder and Chicken McNuggets.
About the plan:
It can be really tempting to order from restaurant food delivery services near you. People love the idea of being able to order food online too. Developing the McDonald’s delivery service in SA can increase market share of McDonald, and increase its sales. Delivery service can attract more customers. The basic idea is developing delivery service which each store will cover limited areas. The McDonald’s goal is to increase their customers. Some customer may too busy to buy food by visiting store. So delivery service can attract more customers who does not want to visit store. Therefore, development of delivery service can bring benefit to the McDonald according to their objectives.
Sponsor of the project: the core company could sponsor the project.
Financial or resource inputs: franchises who will provide delivery service
Customers: people who like order food online or by phone to make delivery services.
The project team: people who will participate in the project plan.
Budget/finance for the project:
Development research: $10,000
Website and technology: $10,000
Sales, chef, Drivers, project manager
As the leader of project team, I will have responsibilities for:
Communication, information dissemination/sharing
Facilitating the planning and goal setting processes
Facilitating agreement on quality and work standards
Delegation and empowerment of team members
Conflict resolution and problem-solving
Determining appropriate decision-making procedures
Managing and accommodating the needs of team members
Monitoring and measuring performance and outcomes
Facilitating and supporting the change procedures that will necessarily result from the new roles and tasks expected of team members
Providing instruction and direction
Project Management Tools
Action planning is a process which will help you to focus your ideas and to decide what steps you need to take to achieve particular goals that you may have. It is a statement of what you want to achieve over a given period of time. (The University of Kent, 2015)
An action plan can be beneficial for both individual and business. It allows project manager to monitor progress and take each task step-by-step, therefore allowing him to deal with the project more effectively. An example table shown in appendix. (Table 1)
Risk Management Plan
Risk assessment will be conducted and documented to ascertain what level of response is required.
Delivery failed unlikely Minor
Ask for phone no. to remind customers
Double check order list before delivery
Car accident when delivery
Training drivers for health and safety
(Risk level is decided by the risk assessment matrix which is shown in appendix table 2)
A series of controls will be implemented to reduce the risk posed by a hazard. The Hierarchy of risk control is useful in determining appropriate or interim risk control measures.
Eliminate the hazard: completely eliminate the hazard by removal from the workplace.
Substitution: replace the activity, process or substance with a less hazardous one.
Engineering: isolate the hazard from employees with mechanical aids.
Administration: implement safe work practices,