areer SnapshotTen years of commended performance in key customer service and support roles.Expert in customer care/communications, problem solving, relationship building and user training and support.Computer SkillsWord, Excel, PowerPoint, Outlook.Mission StatementStrive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. | | Customer Service & Support SpecialistOffering an award-winning track record of customer care excellence within high-volume environments that include… Call Centers Online Support Customer Service DesksKey Skills | | | World-Class Customer ServiceTroubleshooting/ Problem SolvingCustomer Order Fulfillment | Call Center OperationsComplaint Handling * | | | Professional Experience | | | Smilecare Jacksonville, FL | Patient coordinator, 2001 to 2010 | | | Humana Jacksonville, FL | Customer Service Specialist,1998 to 2001 | | | Fnf — Jacksonville, FL | Customer Service Rep, 1994 to 1998 | | | | | | | Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), as well as filing claims, processing referrals and prior authorizations, scheduling procedures, office appointments and reviewing treatment plans..Performance Review Excerpts“…For the second year in a row, Christy has been the top performer on my team…exceeded her call metrics goals by 15%...excellent communication, technical support and troubleshooting…
P3 CUSTOMER SERVICE IN TRAVEL AND TOURISM
DESCRIBE THE CUSTOMER SERVICE SKILLS REQUIRED TO MEET CUSTOMER NEEDS IN TRAVEL AND TOURISM CONTEXTS
Communication in travel and tourism takes place in many ways such as over the phone, face to face, in writing and by email. Businesses that use a variety of communication skills are most successful as different uses of communication are needed in different situations such as:
E-mail is used for quick replies to customers and to get…
* To obtain a challenging position with the opportunity to grow with a company, utilizing my sales and Excellent Customer Relations Detail Oriented, Integrity and Confidentiality
* IBM-AS/400, Microsoft Word Excel, Power Point, Outlook, Intranet, Internet
* 10-Key by Touch, Data Entry Telxon Hand Held UPC Unit
* IT Support for Telxon Unit, Microfiche…
Customer service should always be one of the biggest priorities of any establishment. In a world now dominated by social media, one bad review can easily be shown to thousands of people.
On occasions, no matter how well a guest is looked after, it takes just one bad experience and they will spread the word far and wide. This is known as the pyramid effect.
I'm sure many of you have been to an establishment before and had bad service and you've properly told many people over…
How to Create a Customer Service Plan
An Edward Lowe In-Depth Business Builder
There is a revolution where customers reward the companies that satisfy their needs and expectations and
attack those that are not responsive to their needs. Learn how to set up a customer service initiative in your
company using effective techniques.
WHAT YOU SHOULD KNOW BEFORE GETTING STARTED
What is Customer Service?
"As the Interactive Age arrives, every enterprise will have to learn how to treat different…
last 13 years; at a loss of what to do she did some serious thinking and decided that she would venture into her own business. The idea was to create a consignment shop for children clothing and accessories that focuses on quality products and customer service. Her husband Gary and her three children all help out at the store to keep things together. Being a full time owner is taxing to the family, the lack of employees is a necessary one initially but it is getting harder to keep things going especially…
student will be or is likely to be teaching in the Further Education Sector.
Example: “Secrets to Success in Customer Service.”
Aim of Lesson:
What is the purpose of the lesson? In other words, what is the main thing or things the student wants to teach his or her observers in the Micro-Teach session?
Example: “To give students examples of some of the challenges they will face as customer service representatives and to explain how they can use their own positive personal attributes to overcome them.”…
Customer Service in the Hospitality Industry
Le Cordon Bleu
July 14, 2013
Instructor Ruth Smith
Customer Service in the Hospitality Industry
Many people experience customer service within the hospitality industry daily. People will encounter both negative and positive experiences while dining out with family and friends, or on a business trip staying at a hotel. When pursuing a career in the hospitality industry, it is up to us to take every negative experience that we encounter…
get to know their customers more effectively. Prioritizing customers’ satisfaction, many firms have employed various methods such as telephones, mails, emails, or surveys as means to communicate with their customers in the matter of resolving errors or feedbacks. Seeking for the ideal method to improve customer service, Rob LoCascio established the online customer’s experience tool, LivePerson, in 1998. Since then, LivePerson has innovated the way business bridging to their customers. Through simple…
both; you as an employer, and also myself as a worker with a new experience. I am up to learning new things every day and am always looking for a challenge.
Skills Summary: I have advanced skill in computer technology, I believe I have great customer service, answering and making business phone calls, plenty of cashier experience, I am fluent in Spanish, and I am capable of hard labor. Also I am a very quick learner and not scared to admit that I don’t know how to do something, so I can obtain the…
I am as the supervisor of six customer service representatives for a 30
telecommunications company, I have found that one member of my team, Michael, has
significant performance issues and is not adhering to organisational policy
in several areas.
Some of the specific issues the review identified include:
He is aggressive and uses inappropriate language with customers
He is leaving customers on hold while he takes bathroom breaks
He is regularly late, leaves early, and takes excessively…